Apr 30, 2015 01:01 AM
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Spanco Bpo has been a leader in its past but due to poor decisions and lack of investor’s interest it was shut down a year back.
Spanco BPO was one of the largest partners of Idea cellular for providing domestic inbound customer care support. Entire north India calls were handled at Spanco at different centres in Gurgaon, Mohali and Dehradun.
Issues:
Career Path: No concrete plan / growth path for employees.
High Attrition Rate: Another reason for company shutdown was high attrition rate of employees in every three four months entire crowd used to get changed due to high rate of attrition.
Remuneration: Employees were under paid compared to other companies in the same segment. Moreover, there was no fixed date of wages pay out and it was usually delayed.
Work Culture: Extreme pressurized atmosphere to deliver 100% with less investment. Very stressful and undefined pattern of work.
If employees are happy of a company then the possibility of the company to grow is higher and in case if the employees are stressed out and does not have trust in the company leads to disaster and so it happened with Spanco.
