May 28, 2013 04:05 PM
38478 Views
I bought a diesel Skoda Rapid- Elegance during December 2012 from TAFE, St. Marks Road, Bangalore.
During April 2013, my car developed Air-conditioning trouble, a strange and loud noise started emanating from the AC compressor and cooling almost became NIL.
We contacted TAFE service center situated on Hosur Road Bangalore and they told us to come in after 2 days to get the car checked, they had the audacity to say that since all slots were full, they cannot take in my car for checking the complaint despite car being under warranty. after initial check I was told that the AC compressor seems to have developed trouble but they need permission from SKODA AUTO to remove the engine cover and reach for the troublesome part and that permission came in after about a week, now, it was confirmed that the compressor had indeed failed, and then the waiting started.
The workshop said that the part has to come from Delhi and it may take 20 days to reach. I tried calling Skoda customer care and also wrote to them saying that I could not wait for the AC to be repaired over next 30 days that too in peak summer conditions and asked them to fast track my repair work. All I got from them is an eye-wash of an email stating that they will do their best and their BEST turned out to be about 25 days, despite thorough follow up by my son.
The part was replaced after leaving my car in TAFE garage for 2 days and the service center guy, Mr.Louis promised that the problem is rectified for good.
Now, after less than 30 days the AC compressor was replaced with a new one, SAME TROUBLE has come back and the AC compressor is making loud noise when AC is turned on. I had to complain, and I did, same kind of response from SKODA auto customer care and I have to send my car to TAFE service tomorrow. Hope this time they will resolve the trouble for good.
My car details.
KA01MJ8508
VIN - TMBBLHNALCG029602
Skoda Rapid
Owner – AKSHAY.B
New Complaint Ref No.(from SKODA) - SPL- 31710
