May 12, 2017 03:43 PM
51054 Views
Online shopping makes it easy for us to shop directly from our mobiles and desktops without visiting the stores outside and that makes online shopping very popular nowadays.
But in my case not in mine but in Shopclues case these things becomes reversed and Shopclues failed to fulfill my expectations from online shopping.
First of all, can anyone tell me that how this is possible to sell 4 pieces of jeans of MRP rs 4600 just for rs 600 and 4 pieces of t-shirts of MRP rs 2800 for just rs 450 and so on. List of such products on Shopclues is very big and at first, glance, as I was attracted with these, offers anyone can attract but at last when you receive you order you definitely feel cheated as I was. I think this is common for everyone who shops with Shopclues.
So how can you expect that the products are not fake and how can these products be reliable?
I am sharing my experience of shopping from Shopclues. This was my first online shopping from any online store and that too with such bad experience that it make me loose my faith from online shopping further.
A few months ago I ordered 2 Lee jeans from Shopclues as they are low in price compare to other online shopping websites. I was given 5-8 days time for delivery and that was normal time but after 8 days I didn't receive my order so I call customer care of Shopclues and they tell me to wait for 1 more day and I did so.
But even after 2 days, I didn't receive my product and I call again to customer care and this time they reacted like they didn't know anything about the product and told me that there was some technical problem and they are not able to contact the seller and I have to wait.
Like this few more days passed and finally, I received my package 5 days later of estimated date of delivery I was happy as I was waiting for that package from last 14 days and also I made online payment so I was worried too.
The packaging of Shopclues was very bad just a plastic cover branding Shopclues and nothing else. I opened the package an at first glance jeans seemed nice but my happiness was momentary until I tried that one.
I ordered skinny fit low waist jeans from Lee as shown in the description of the product but I receive regular fit jeans and that also double of my size and they called that as skinny fit.
Then I decided to return the product and I called customer care for raising return request. They told me that this product is not returnable and I can just exchange it for the same product with different size, I requested for return as I don't want to receive any product from Shopclues but there was not any option so I raised an exchange request.
I received the exchanged package after 7-8 days and hopefully opened that "ki yaar is baar to bacha lena nhi to paise barbaad hai, return to honi nahi hai".
But again the same story repeated, I received the same product in different packaging and at that moment I felt like cheated. I immediately called the customer care and complain about the product I received but again the answer was same. I called them again and again and at last, they raised a return request for my product that was useless for me.
It made me somehow satisfy that I would receive my money back in some days but the real drama started after returning the package. I received a call from Shopclues for the mode of transfer of refund and I asked them to transfer that in my account but they refused and tell that refund would be initiated only in the same account from which I made payment.
I was thinking that if they had already decided to transfer my refund in that account then why they were asking me for choosing the account to initiate the refund.
I was given 5-6 days time to initiate my refund in a bank account. After 6 days there were not any signs of refund in my account so I called customer care and they tell that refund was initiated and would be credited in few days. After that call in my Sopclues account refund status start showing as initiated in the bank account.
But after 4 days I didn't receive my refund and I called them again and again and at last, after around 15 days I received my refund in my bank account and that also after deducting the delivery charges, that time again I felt cheated.
The whole process had taken around a month of time so shopping with Shopclues was my wasting time and money in my opinion.
So guys I personally not recommend anyone to shop from Shopclues. If you guys want to save your time and money please go for other trusted online shopping websites and avoid Shopclues if you don't want to feel cheated like me.
Customer service is so bad that they make you feel like they don't know anything about your product and try to avoid you. Now there is not any question left regarding the product quality and reliability of products sold on Shopclues as I have told you the complete story. The website is also not so responsive and usually slow.
So guys save your money and save your time by avoiding shopping from Shopclues.
Thanks guys for reading my review and never forget to give your feedback in the comment form and also to like it.
