Today you have lost a faithful customer. I will never buy another product from your company. I bought a s7 active and spent an extra money for a rugged phone. 5 months later, still under warranty, the left button fell off. I am now being told after numerous hours on the phone with you, being told different things, running to different repair locations that you direct me to, that this is considered physical damage and you will not repair it under warranty. This is a phone made with 2 extra buttons because it is supposed to be able to take more abuse than the normal s7. I paid the extra money because I knew I would spend it on a case and glass protectors anyway. You have failed in customer service, outright lying to me on numerous occasions. I will use what influence I have to let anyone know not to buy your products because they are poorly made and warranty means nothing to you.
