Inefficient employees of SBI Credit Cards. Review on SBI Visa Credit Card

BI Credits Cards are a big no no. Though I am not too sure whether such awareness will make any differences to the service offered by SBI CRedit Cards. To add to their awful service, Ajay Bharati (AVP Customer Service) is another menace. I wonder which educational institute he has passed out from.

No matter what complaint you write to them, their response is always stereo type. I am looking for some place to vent out my frustration in dealing with them. I guess they lack proper training and are taught to solve some stereo type problems.

Please see below a transcript of my discussion with Ajay Bharati and the response I kept getting from him. I don’t understand that is he dumb? Or is he pretending to be dumb? I have given up now.

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First correspondence from Ajay Bharati

Dear [____]

Thank you for writing to SBI Cards.

This is with reference to your communication dated July

12, 2007 regarding your SBI card application.

We wish to inform you that in order to process your request we would request yo
u to confirm the following details:

Mothers Maiden Name

Date Of Birth

Card Application Number

Mailing address

In case of any further queries on the SBI Card, we would request you to reply at feedback.gesbi@ge.com

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My response

Dear Mr. Bharati,

FYI, the e-mail written by me was particularly to bring to your notice the absolute uncalled for and uncouth behavior of your employee Depayan or Depanjan, whose mobile no. was also given to you in my previous mail. I hope some action will be taken against him, as no customers are inclined to talk to or otherwise deal with executives of a bank who lack basic mannerism to deal with their customers.

>

>Further, it is scary and unbelievable that a bank like SBI sends its executives to peoples’ places to sell their credit cards and does not make their employees accountable for losing important papers and details of its customers. I do not want the photocopies of the documents submitted by me to be public property or to fall into wrong hands. If the credit card cannot be issued to me, the papers should be returned to me. Mr. Depayan/Depanjan is having an easy way out by saying that since his junior Mayank Mishra has left, he is not accountable for and is not aware of any papers that he had collected from some prospective customers’ place.

Such attitude is ridiculous in this fierce market competition. I hope this matter will be looked at.

Best Regards

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Ajay Bharati’s response

Dear [   ]

thank you for writing to SBI Cards.

This is with reference to your communication dated July 13, 2007 regarding your SBI card application. SBI Card Application Status :

We would like to inform you that as of now we have not received the application sent by you.

Kindly note that we have enclosed the SBI International card application form for your ready reference.

We would request you to fill in the same and send it to the below mentioned address so that we can take action on your request on priority-

SBI Cards and Payments Services Pvt.Ltd,

P.O Box no:16,

P.O.New Delhi-110001

After completion of necessary formalities, if these adhere as per policy, we would be able to send your card. We do hope that this event would mark the beginning of a pleasant business relationship. We deeply regret any inconvenience that has been caused to you in this regard.

>In case of any further queries on the SBI Card, we would request you to reply at

>feedback.gesbi@ge.com

Yours sincerely,

Ajay Bharti

AVP- Customer Service

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My response

Many thanks,

I am not interested in receiving any SBI credit card. Neither am I interested in filling up the forms once again. As already mentioned, your employee had visited my place and had got the necessary documents from my place and had also got the necessary forms filled up by me.

It seems that these documents were either not submitted by him for further action or they have been misplaced by him. I am not interested in obtaining any credit card from a company that has no accountability for losing documents of his customers and their personal details. Neither am I interested in filling up the application form multiple number of times, simply because some employee loses my documents.

Thanks so much for the offer extended.

I seriously hope that the bank recruits or outsources its jobs to  bit more capable people dealing with their customers.

Best Regards

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His response

Dear [....],

Thank you for writing to SBI Cards.

This is with reference to your communication dated July  14,  2007 regarding your SBI card application.

SBI Card Application Status:

In continuation to our earlier communication, we would like to inform you that as of now we have not received the application sent by you.

Further, please note that necessary action towards the application towards SBI card will be taken post-receipt of the documents sent by you.

We regret for any inconvenience caused to you in this regard.

In case of any further queries on the SBI Card, we would request you to reply at feedback.gesbi@ge.com without altering the subject line or call our 24 hours, 7 days a week, at our local Helpline number 39020202 or 1800-1801290 (for BSNL and MTNL users).

Yours sincerely,

Ajay Bharti

AVP- Customer Service

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