Nov 06, 2012 10:33 AM
53011 Views
I am Harikrishnan D, a Research Scholar at National Institute of Technology (NIT Calicut). I was on the lookout for a car for my mother, who is a senior doctor at Govt Medical College, TVM. I was interested in your model Duster, and as I reside in Trivandrum, Kerala, I approached your showroom here. My mother took a test drive at showroom and was more than satisfied with the vehicle even if didn’t do well at quality of interiors(cheap plastic, I feel). I needed to see if it could smoothly turn a corner of my street just to be certain. Hence I requested a test drive at home.
I shall not name the sales person here, but the showroom was at Muttathara Vallakkadavu P.O. Box 695 008. They promised me a test drive at my home on 19th october, which was posponed to 20th on which date some other excuse. They then assure one on 27th which they completely forget. Today I travelled from where I work 17hrs just for the test drive. I had confirmed yesterday, ie the 2nd of Nov about it. When I reach home, they tell me they have no staff and that it is to be posponed further. I requested them to send anyone and personally offered to go to the showroom more than 20kms from where I live just to pick it up. They made me wait for ever and after 17 phone calls (out of which 6 were not even answered) they tell me to come to showroom at 2pm. Due to a lucky chance I called the showroom and found that I could drive it only 1-2 kms near the showroom. I had made it clear that I needed to drive it near my house.
They asked me to wait 5mins for confirmation.
After waiting for 2hrs I called up Hyundai dealer, whom I have no prior connection to and request a i20 for test drive. He said that the model was undergoing a paint job but he would see what they could do. Within 20 mins he was at my house with the car. He explained every inch of it including defects.
I am very satisfied and am booking the top variant tomorrow itself. I dont want to buy a vehicle at 13+ lakhs knowing there is absolutely no customer service. That is 13+ lakhs out of your pocket and into Hyundai’s. Honestly, I did a sound research. It included me going to every showroom save Chevrolet’s. maruthi, scoda, ford, m&m, hyundai and even your partner, nissan. Seriously, yours is the only showroom which has pathetic customer service. I write this letter honestly hoping that for your sake, and your future in India you will take atleast baby steps to resolve these problems. I have spent my time and effort here because I did love the duster and it pains me to let it go. Pity
