Jul 09, 2008 02:29 AM
2661 Views
(Updated Jul 15, 2008 02:22 AM)
This is an update to my earlier review below:
I finally got my money in my account on 14th July. I had sent it on June 24th and it took more than three weeks of agonizing wait. I could also talk to the customer care. According to them the reason for the delay was a difference in the IFSC code of my bank/branch.
Here are my complaints about the service:
IFSC code was filled in automatically by remit2india so it is not my fault.
Even when the money had bounced back, no one informed me, there was no mails.
When I checked online status was shown as 'Transferred' which was never edited by any one (which is the most negative aspect of this service as you will not know what happened unless you call to check).
There is no confirmation email from them even after the money is transferred.
If by any chance your money cannot be transferred, you will not be able to get the money back to your original account/currency (which is scary, isn't it?)
Their site is not professional (surprising, if you look at the brand name) - Most pages do not have a 'Cancel' or 'Back' button (you need to righ-click and select 'Back' to go back).
Their customer care are not empowered with any tools to help you out.
Their telephone etiquettes are far from desirable (hey, it's my money. show me some compassion)
Every thing takes two days (even automated 'we-got-your-mail-we-will-reply-back-shortly' mail took two days!)
Waiting for three weeks not knowing what happened to your money is not a good feeling.
Interestingly, I had sent the money to Centurion Bank, which was taken over by the very same HDFC which runs remit2india franchise of TOM. This money was for a car loan payment to HDFC bank. Since the money didn't make in time, HDFC is charging me left and right for a bounced payment. It's like getting slapped from all the sides. If I had the time I would have sued these people happily.
To sum it up, I think this service is neither serious nor professional enough to trust your money with.
My review is based on my personal experience with the service. I have nothing against (except this incident) them. You may read my original review below:
I'll never ever use this service again. It's more than 13 days and the money is not in my account yet. Their telephone is not reachable any more. Their 24 hour Customer care hasn't responded to the emails yet.
I had send the money believing their 4-5 business days claim. It looks like more than 10 business days now and still no sight of the money. The tracker shows it as 'Transferred'. I had to send the money so my EMI checks wouldn't bounce. It has bounced yesterday and I lose money all over the place.
Their website is not professional. All those franchizee operations of Times of Money has made everything messy. Just try locating their login page from google or any where.
Exchange rate (I'm yet to see my money) is average and only advantage they have is the free remitting fee (Rs 25 is nominal).
Use this service only if you have more than two weeks time before you need the money and you are ready to lose track of your hard earned money for the said period.
Their phone support people are as arrogant as they can get. May be they have a tough time dealing with all those unsatisfied customers.
At this age of instant online transactions, why isn't there a faster and cheaper option to transfer money internationally? SBI California seems to have a good service but I'm yet to use it.
