May 15, 2008 05:28 PM
1637 Views
Am Sachin Gupta(customer id no. 220509898672). I
applied for reliance broadband and got the connection installed on 4th
April 08. On 16th the outgoing calls through the fixed line phone stopped.
On enquiring with the customer care, I was told that I ve used the data
worth Rs 9000 and since my credit limit of Rs 4000 was crossed the
outgoing calls were stopped. On analyzing the bill I found several
discrepancies:
1) Person from Reliance installed the connection at about 5.45pmon 4th
April and the PC was left on. No one used PC after he left but the usage
shows uploaded data as 2.92 GB. I am not able to understand how can the
data uploading start on its own when no was using PC.
2) Usage also shows that in span of 12 days data worth 8.3 GB was
uploaded. This is something impossible as I never uploaded any data. I had
chat only once on yahoo with web cam(2 mega pixel) on for 30 min.
3) When my credit limit was set as Rs 4000, then why I was informed only
when the usage had reached Rs 9000. They should have terminated the
connection immediately when the usage crossed Rs 4000.
4) Also there was a free data transfer worth 1GB and 50 free calls. The
bill dated 11th April does not reflect the same. They should have deducted
the usage for 7days on pro rata basis.
5) On contacting customer care they are not able to give any information
of the uploaded data. The reply is always that I ve downloaded Rs9000
worth data and so has to pay the same.
The reliance officials have contacted me and reduced the amount to 4300
Rs. but still the amount is too high for me to pay as I ve not transferres
that kind of data
