Jun 25, 2015 11:10 AM
7451 Views
RELIANCE FRAUDS
Doesn't connect. Also Declines any refund. Incompetent support.
Reliance Net connect Broadband+(plus) will fail when you absolutely need it.
PREPAID WARNING - Reliance will never work okay if you use it occasionally.
I used to be a postpaid user who moved to prepaid - because I moved to a wireline connection. But I kept NetConnect for use whenever the wire is down. It never gives the speed it promises(not even in my postpaid experience). But alas, it doesn't even connect when I need it. This is the second time having a similar experience - I threw away the device to avoid a third such experience.
Waited on phone-queue for above 1 hour before the call automatically disconnected. Then took to the live-chat option. The tech support conversation below. At the end, the person tried to blame my OS for the issue. Frustrated with the incompetent support.
I tried few things myself. I tried changing the network setup to High Speed 1x instead of using the suggested "Netconnect+" or "Hybrid" and it connects to low speed network. So I was right that it is a problem with Reliance network or servers. All the good reasons to reaffirm that Reliance does not want to provide better speed internet that it claims.
Tech support conversation below. I have replaced name with "Me" and replaced the phone number. Combined 2 conversations below with the same person. You are now chatting with Rajidashabana
(9:09) Rajidashabana: Good Morning! Dear Me, Let me reconfirm your number 93757XXXXX(replaced the number in chat)?
(9:10) Me: yes
(9:10) Me: that is the correct number
(9:11) Rajidashabana: Could you please elaborate your query?
(9:11) Me: I am unable to connect using reliance netconnect
(9:11) Me: It gives me an error "No phone service"
(9:12) Me: But shows full signal
(9:12) Me: the error is shown after
I click connect
(9:12) Me: I just recharged with a Rs. 98 voucher
(9:13) Me: Could it be that my services are disabled? Since I recharged a bit above 6 months since last recharge
(9:13) Rajidashabana: Sorry to know that.
(9:14) Rajidashabana: Let me check the details
(9:14) Rajidashabana: Do you have the data card with you right now?
(9:14) Me: Yes
(9:14) Rajidashabana: May I know which network mode you have selected?
(9:14) Me: I had selected Hybrid
(9:14) Rajidashabana: May I know number of signals you are getting?
(9:15) Me: It is showing 4 bars on the application
(9:15) Rajidashabana: Are your in roaming location?
(9:15) Me: no
(9:16) Rajidashabana: I request you to select netconnect+ mode to get netconnect+ speed.
(9:17) Me: Ok done, but as of now I am getting a connection problem
(9:19) Rajidashabana: Are your chatting with same data card?
(9:19) Me: What? How can I?
(9:19) Me: I am not able to connect using the data card, I am using a borrowed internet connection
(9:19) Rajidashabana: Okay.
(9:20) Me: I cannot get connected to tech support on phone - waiting since 20 minutes or more
(9:20) Rajidashabana: May I know the error message displayed while trying to connect to the Internet?
(9:21) Me: I'll try to hit connect again. Might get disconnected for a while
(9:22) Me: No phone service detected. Check your phone line and try reconnecting.
(9:22) Me: That is the message I get. I am using MacOSX
(9:22) Me: Can you check if my services are disabled?
(9:23) Rajidashabana: Let me check the details
(9:23) Me: okay
(9:23) Rajidashabana: Please be online
(9:23) Me: yes
(9:26) Rajidashabana: Thank you for being online.
(9:26) Me: ok
(9:26) Rajidashabana: As I checked that your data card is in a active status
(9:27) Me: strange, I am not able to connect then
(9:27) Rajidashabana: I request you to remove data card form the slot and reinsert it and restart the system.
(9:28) Me: Ok, will that solve the problem, I'll get disconnected from the chat when I restart the system
(9:28) Me:?
(9:30) Rajidashabana: I request you to uninstall and reinstall your data card.
(9:31) Rajidashabana: Even if you face the same issue again after sometime then I request you to get back to us.
(9:31) Rajidashabana: I will surely assist you for the same.
(9:31) Me: I already did a
reinstall already.
(9:32) Me: Ok, I am going to reinstall and restart the system and remove and reinsert the data card.
(9:32) Rajidashabana: Okay
(9:32) Rajidashabana: Even if you face the same issue again after sometime then I request you to get back to us.
(9:32) Rajidashabana: I will surely assist you for the same.
(9:33) Rajidashabana: I hope I have answered all your questions?
(9:35) Me: I reinstalled and will restart now
(9:35) Me: Not sure what that question means, my problem is still unsolved
2
You are now chatting with Rajidashabana
(9:51) Rajidashabana: Good Morning! Dear Me, Let me reconfirm your number 93757XXXXX(replaced the number in chat)?
(9:51) Me: Yes
(9:52) Rajidashabana: Do you have the data card with you right now?
(9:52) Me: Yes. I have the datacard. We spoke earlier, and you asked me to reinstall the datacard, restart the system and try again. But the same problem persists. I get a No Phone Service message
(9:53) Rajidashabana: May I knwo your data card model number and OS version?
(9:53) Rajidashabana:*Know
(9:53) Me: HUAWEI EC1260
(9:53) Me: MAC OSX
(9:54) Rajidashabana: Request you to please check the data card on another system.
(9:55) Me: I did check on 2 other systems
(9:55) Me: And all these systems had this datacard configured and working few months back
(9:55) Me: now none of these connect
(9:55) Me: it seems more of a problem with Reliance network or servers
(9:56) Me: Please refund the recent recharge of Rs. 98 that I did an hour back.
(9:57) Me: I also tried connect to customer care, and the call kept me waiting in the queue
for more than 1 hour
(9:57) Me: Please refund the recent recharge amount of Rs. 98, I'll use another service.
(9:57) Rajidashabana: Let me check the details
(9:58) Rajidashabana: Sorry to know that.
(9:58) Rajidashabana: There is no such option to refund the back the recharge amount
(9:59) Rajidashabana: May I know that have you to try connect with other system?
(9:59) Me: yes, I have already tried it before even contacting you. How many times should I try?
(10:00) Me: I am located in Chandkheda, Ahmedabad at the moment. Is there a service outage there?
(10:01) Rajidashabana: Please be online
(10:03) Me: What do you mean no-such-option to refund? Does Reliance take money for not providing services? What is the use of the recharge that will take 2 days to fix, expires when it is fixed and does not work when I need it
(10:08) Rajidashabana: Thank you for being online.
(10:09) Rajidashabana: May I know that is it is MAC OS version?
(10:10) Rajidashabana: Are you online?
(10:11) Me: yes, trying to find out the version
(10:11) Rajidashabana: Okay.
(10:11) Me: Where to find it?
(10:13) Me: OSX Yosemite
(10:13) Me: Version 10.10.3
(10:13) Rajidashabana: Okay.
(10:14) Rajidashabana: As I checked that this Os system is not supported to your data card
(10:14) Me: Really? How did it work few months back then?
(10:15) Me: anyways, I have spent enough time with excuses. Please initiate a refund or give me a request number for the refund
(10:16) Rajidashabana: As per our system your system Os version is not updated version to your data card model+
(10:16) Rajidashabana: As you said that previous you are able to connect
(10:16) Rajidashabana: Good to know that
(10:17) Rajidashabana: I request you to once check the data card with supported os version
(10:17) Me: I never said that. I said I was able to connect few months back with the same OS. Apple has not released a new OS since then.
(10:17) Me: Thank you for wasting my time
