Nov 23, 2012 07:39 AM
1392 Views
I have booked to & fro tickets for 2 persons from Delhi to Dehradun in Kalpana Travels through Redbus.in website. The date of my travel was 19th November 2012 to Dehradun and on 20th Nov to Delhi. I had paid a total of Rs.2600 for the above travel. Sinc the it was sleeper coach, I thought we would have the comfort of sleeping in the bus rather than seating. Hence I booked both the tickets for Kalpana travels through Redbus.in and none of the other ticketing websites had this travels in their list.
The scheduled departure of the bus was at 10.30 pm from Delhi. But the Bus started at 12.30 am i.e 2 hrs late. The staff were very rude and did not givus the seats which we booked and instead given us seats at the back. The bus reached Dehradun more than 1 hour late. The bus is very horrible and the staff were very rude. Donot ever book this bus. Worst bus. Even Uttarakhand state buses are much better. They also cheated other passengers who have booked the tickets to mussorie and dropped them at Dehradun only and didn’t even refund the amount.
Now, my return bus from Dehradun to Delhi #TECG65845587# was scheduled to depart at 10.00 pm from ISBT, Dehradun. We reached ISBT by 9.30 and searched for the bus for more than 30 mins, but couldn’t find it. I called one of the phone numbers given at the time of booking.I was given another number to call and then when I called the second person, he gave me number of one more person to call. So I called the 3rd person, then I was told that the bus is cancelled and I was told to board bus of another travel which is a seater and ticket price is 550 and I would be refunded Rs.100 in the bus.
The bus was so bad that the seats were torn in some places and the whole bus was reeking of bad smell. I called up the Kalpana travels people and told them to refund the amount and I would travel by another bus, but they said the amount will not be refunded and also threatened me.
I called up the Redbus. In customer care and told the story, they asked me to be online and I waited for more than 10 mins on the phone and then I was told that I will get the call shortly, but nothing happened and no one called me. I didn’t take that bus as it was about to start at 12.30 am and I had to catch the flight the next day morning.
Red bus people have never called me regarding the bus cancellation or amout refund, though I mailed them twice.
We were cheated by Kalpana travels and also redbus people. The worst ever customer service and the worst ever bus. These people only try to loot money of the people by making false promises. Redbus is the worst ticketing website.
My sincere suggestions to the people who read this is
Not to book tickets through Redbus. They are not responsible for anything once the ticket is booked and they don’t even try to solve the issue.
Never ever book ticket in Kalpana travels. The worst ever travel I had seen in my life. They just don’t know how much a customer suffers when the bus is cancelled without any prior intimation.
Redbus customer service sucks. The agents donot answer properly and keep the call on hold for long time.
the agents do not have any knowledge of the real scenario of the bus operators and the reasons for change of bus or cancellation of tickets.
DO NOT EVER BOOK TICKETS BY REDBUS.
Anyway I am going to take these guys to the court and get justice done to me for the mental agony they had put me through, the physical pain I had to undergo, the monetary loss I had to bear.
DO NOT EVER BOOK TICKETS BY REDBUS.
