How not to be a CSP..!. Review on RPG Cellular Mobile Operator

In Chennai, all those who need a cellular phone had only two choices till recently. Skycell and RPG. RPG used to be the choice of every one due to their coverage area and that alone. This advantage too was lost as soon as Skycell was taken over by Airtel an year back. This is how the story unfolds.

At RPG, they were the best covered Cellular Service Provider and had the largest customer base. Though the coverage was huge, they were not equipped enuf to handle the kind of traffic they were getting. Every time we try a call, we get this network busy signal. Atleast some of your friends will complain to you that your phone is not reachable when they want you. Then you know the Network was clogged. Fluctuations and cut signals are a part of your life if you are an RPG Subscriber.

Ever tried calling the service lines of RPG? They will never be answered untill you have waited for a solid 15 minutes on hold. The computer lady will keep telling you that all the customer service officers are busy with other customers. Isnt that an indication to how many of their customers have problems with them? And finally when your call is answered, hellooo did I call RPG or is it one of the Hitler's men? The most rude customer service official will be answering you in the roughest tone you have ever heard. They don't care what your problem is and they are doing you a favor by listening to you. Zero flexibility is their policy and customers are their Dogs.

Billing is even funnier. You are given a meager Rs. 2500 credit limit and as soon as you approach Rs. 2000, your Out Going calls are disconnected along with your Caller Line Identification service. Personally, I feel it is a trick to disconnect your line faster by forcing you to pick every call without realizing who is calling and thus reaching Rs.2500 before you know it. I wouldn't know if they are billing any wrong numbers on my account as I am frequent user. But all I know is I have to visit them atleast thrice a month to get my line Cleared because I have reached my limit.

Wrong info from the Customer Service line is nothing new here. One of them will tell you that you can make a cheque payment at any of their RPC Cell City across town. Then after a few minutes, you line is deactivated again. When you call back, they will tell you that they are going to wait for the cheque to clear before you can have your connection back on. They don't understand how much this is going to cost the subscriber. I am a personal victim of it. My brother got in an accident and was knocked out. Some good samaritan found my mobile number from his pocket and tried to reach me when they had deactivated my line. He couldn't and he took the trouble to ride all the way to my office to give me the news. Thats when I decided enough is enough. I got myself an Airtel Connection. May God bless this man and send RPG to Hell.

My Advice to all those in Chennai and want to take a Cellular connection. Stay away from RPG.