May 21, 2015 06:36 PM
18295 Views
Got to know about pockets on ICICI Bank's official site and I downloaded the app because it was offering good offers. After the app was downloaded I started to continue with the registeration process which was very long . it fells like an FBI officer is asking for your personal details. At last stage of registeration I landed on a page which asked me to choose my username. I tried 100's of different usernames which also fulfilled their conditions but to everything I type it said " Sorry this username is taken. Try another ".
After alot of try's I had to close the app. Then I tried reopening / re downloading the app and again continue with the login/signup process . I was just stuck. If I click create a account it said user already registered. If I try login and choose option to recover username a error appears. I visited their website and contacted their customer support. Which is probably the worst in the world and people sitting in their headquarters are no more than novices. I told them about whole issue . and they just kept on replying like illiterates and took over 1 week to reply. Their final reply was after 1 month. In which they said we are working on it and we regret our inability to help you. Kindly call our support. I was just shocked at this foolishness. Well I dont think it would taker over more than 1 month to fix a minor issue.
I would never take risk of risking my bank information on such irresponsible people. I would recommend not to download their app just for few sizzling offers. I think it is mere a trap. Their support gonna take minimum 7 days or more to reply to your ticket. They also dont take any customer reviews seriously. I read reviews of many people on the app store later and discovered many were also facing issues.
