Oct 23, 2021 03:32 PM
73 Views
Ordered Van Heusen Black G99 Gold Revolutionary Antiviral Pack of 2 Mask. I received the product with tampered seal.
Raised complaint on the same day, its been 3 months. No response from their end.
There is no option for contacting customer support through phone.
Once option to contact customer support is through email:happytohelp@planetfashion.in
whenever I send email to above id, I receive standard reply as follows:
-quote-
Please be informed that your case has been already escalated to the relevant department and it's under investigation.
We request you to please allow us some more time 24-48 working hours to give you an appropriate resolution
Such occurrence are rare and please accept our unreserved apology for the experience you had.
We appreciate your time and patience
If you need any further assistance, please feel free to send us an e-mail at happytohelp@planetfashion.in
Regards,
Nikita
-unquote-
Complaint was raised on 03-aug-2021, until now they haven't resolved the issue.
