Nov 04, 2015 08:01 PM
61177 Views
(Updated Nov 04, 2015 08:01 PM)
This is regarding my policy 00093921. I was supposed to receive the survival benefit of Rs.20K in May2015. I did not receive till August, so I visited my nearest branch. I was asked to submit the request form, policy documents & necessary proof.
I was informed that I would get my money in 15 working days, 2 months passed I did not receive any money. I visited the branch again now they say I need to submit a complaint letter. I called up the toll free number, they say I never submitted any survival request form. I don't know whom to believe I have visited their branch thrice & multiple calls to customer care but no idea when will I get my money back. I have similar policy with LIC I never had to submit any survival request form.
Although LIC is a government organization I have never had any problems with them but Metlife although private I'm really disappointed by their customer service. If getting survival benefit is difficult when I'm still alive how can I expect a claim settlement to be processed after my death, the whole idea of having insurance is defeated. I have decided to visit the branch & surrender the policy .I don't know how difficult that is going to be.
