Mar 03, 2006 06:49 PM
9845 Views
(Updated Mar 03, 2006 06:49 PM)
I am not a person who would normally write reviews on products or give advice on anything, but insurance is a different matter.
I would like to share my experiences with MetLife in the best way I can put forward.
I was approached by an insurance advisor from MetLife (Mumbai) about a year back. She understood my financial needs and gave me a good advice on which plan to choose for my insurance needs. I have insurances with LIC and was skeptical about going in for a private company, however the advisor was very convincing and genuine and I decided to go for it.
Everything was promply done. I was quite happy with the services provided by the advisor.
During the month of July after the floods in Mumbai I realised that my cheque for premium was not realised and I got worried. Later I got a notice from Metlife that my premium was overdue. I immediately got in touch with my advisor. She spoke to her Bangalore office and I got a call from the customer service executive. Looks like the cheque was damaged due to floods ( they could have informed me but NO I had to follow up) . I resend a fresh cheque again to Metlife.
Being mostly travelling I tend to forget my due dates in which case the premium reminder notices are very useful. Metlife for some unknown reasons stopped sending me reminder notices and my bad luck the advisor resigned from the company. In Feb 2006 I realised that my premiums were due and wrote a email to Metlife asking the reasons for not sending a reminder notice either thru courier, email or an SMS. I was shocked to know that my policy was lapsed and Metlife did'nt feel it necessary to inform me on the same. And the reason given was my delayed payment ( which was no way my fault) and not paying 1 premium (again no reminder notice).
I strongly feel that Metlife has not lived upto the expectations here. If they cannot update their clients that the policy has lapsed, I really don't know how will they act when there is a claim put forward to them. I really have doubts here about MetLife's efficiency.
I give utmost importance to good service. I have decided not to renew my policy with MetLife ( will lose around 6,000 Rs of premium paid) and not to go for any private insurance companies at present.
I have now taken up new policies with LIC. The good part is the agent is very reliable ( as he depends on commisions for his earnings and is a full time agent) and secondly I have a policy taken 10 yrs back from LIC and they have till date promptly send me reminder notices. Also the staff at the LIC Branch ( Borivli W) are very helpful.
I don't have a positive feelings about these private companies when it comes to insurance, Maybe they are new in the business and will take time to stabilize their operations. anyway for me it is NO PRIVATE FIRMS FOR INSURANCE & BANKING NEEDS.
