Jan 09, 2017 05:31 PM
12742 Views
This is in concern to booking number
Booking No.: IWQF9801 and LCZP9487
from 31/12/2016 to 03/01/2017 in Magnum Resort, Candolim, Goa.
With great disappointment I regret taking assistance of OYO for my hotel bookings and got my whole vacation ruined.
Not one but number of incidents shooked our stay.
We immediately contacted OYO customer service center and also bought the following to the notice of Magnum property manager, but none of that was helpful
# The rooms provided were in stingy condition, fan was not working, fridge was smelling in the room.
# The locks in the the bathrooms door were not working.
To this the
property owner justifies that none of the hotels have locks in the bathroom and since we know with whom we are sharing the room so we should adjust
# ILL attended room services.
# There was a
insect found in the breakfast poha next day
.
The staff present there tells us that the insect must have flied from outside
.
We had doctors in our group and else also any person could make out the difference between fried insect and the one getting dropped from outside. Next day the doctor members of our group just couldn't eat the breakfast with the previous day experience since they value their hygiene.
#
The extreme of all was there were glass slabs missing from the bathroom window of Room no-606 making the bathroom exposed to the outside balconies of the buildings infront.
The room was shared by two ladies, who were not at all comfortable in the situation and forget about women I am sure neither would any male can take this kinda situation.
To our shock the property manager tells us this is no problem and can be adjusted as well
.
This shows his audacity to tell the females to take bath in that exposed bathroom.
This is highly condemn to being ignorant and negligent towards women safety and security in your hotel.
What worse if you can't provide basic privacy to your customers forget providing secondary hospitality services.
To our disappointment not even OYO customer service was providing any grievance addressal despite of making constant calls.Either you guys think that we are trying to get unnecessary refund extracts or you think we live in streets to adjust with such situations and let our ladies be unsafe in that exposed bathroom.
I challenge OYO to take our booking history in all reputed hotels we have stayed till https://date.Do(https://date.Do) a background check if you require.Never we have faced such an stingy and rodent incidence.
Who likes to upset their vacataion and keep wasting time on making calls to reach to your customer service.
Oyo talks about sending surveillance team.If you are so particular with surveillance you should have send it when we were there at the resort.
How can you maintain transparency behind our back
So much baffled we become that finally we have to prep one the check out date from 03/01/2017 to 02/01/2017.
Though definitely we are not coming back to Oyo, we are going to make sure & spread the word to the best we can making everyone aware of the ignorant and negligent behaviour we witnessed on behalf of our service provider especially towards female safety.
Regards
Vikas
