Jul 12, 2015 04:18 PM
6859 Views
I had purchased Oneplus One Sandstone 64 GB Phone from Amazon on 11-02-2015. Was really excited with all the buzz in the market. And to my satisfaction the phone was awesome as expected. However after some days my front as well as the primary Camera started giving very poor quality pictures.
I had visited oneplus service centre at Borivali, on 5-3-15 where I had demonstrated the camera problem to the technical person. The concerned person(naivita) had verified the problem and has issued me a job sheet dated 5-3-2015.
The jobsheet is attached to this mail. The service centre informed me that the phone will have to be submitted and they will further transfer the phone to the Andheri service centre located at Marol. They further told me that the phone will be replaced and I will get my new phone after 15 days. I requested for a standby phone from the service centre since till 20 days I will be without phone, but they refused to give me any standby phone. Thereafter I communicated with the Andheri Service centre.
I informed them about the camera malfunction and requested him to replace my phone as soon as possible because I have several clients call to be made and received daily. Without phone I will be handicapped and my work will suffer extremely. To my surprise, the person informed me that from last one month they have not received any consignments of new phone(from Oneplus Company) which can be replaced for faulty phones. He further informed that until they receive new phones, they cannot replace my phone by any means. If I order phone from Amazon I receive it within 2 days. And from your service centre I am receiving all the rubbish reply. Moreover, whenever I call at both of these service centre(Borivali and Andheri) the phones are either kept aside or they keeps on ringing indefinitely. This seems to be a very unsatisfactory and an unprofessional act from the company as well as the service centre peoples. If replacement of phone is taking long time then at least the company can give to their customers to use a standby phone. What will a person like me do if the phone is not replaced for a month. Shall I purchase another phone for a month? Of course not! I have constantly communicated with support centre as can be seen from this trailing mails. However they also do not have any satisfactory answers. What will a person like me do in this situation. I have faced lot of problems because of your un professional act.
