Name: Octafx cheated me
Item: Octa
Rating: 1
Author: a Mouthshut User

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rakeshroshanjha

Mumbai, India India

3 Reviews

1 Follower

Octafx cheated me

Jul 08, 2023 12:20 AM 501 Views (via Mobile)

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On 04th July, I made a payment of 25000 through UPI to the UPI ID VSLNET23.08@cmsidfc as instructed on the Company App portal. However, there seems to be a misallocation of the payment. The company's support team claims that I paid to a different UPI ID, namely VSiNET23.08@cmsidfc, which is not accurate. It is disheartening that even after sharing this evidence multiple times, I have not received any concrete resolution or update on the matter.Pleae help me to get my payments from octafx as I am not getting any support from them

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Brand Response

Dear Rakeshroshanjha!
We deeply regret that we haven't been able to respond to your inquiry earlier. We understand that this delay may have caused you significant frustration and inconvenience, and for that, we sincerely apologize. We want to assure you that your payment has been successfully processed and completed, although we acknowledge that the overall process took longer than anticipated.
The reason for this delay was primarily due to some temporary technical difficulties we encountered with our payment method. We understand that this may have caused additional inconvenience and frustration for you, and we want to express our sincerest apologies for any inconvenience this may have caused.
Please be assured that we take this matter seriously, and we are committed to improving our service to ensure that such delays and issues are minimized in the future. We value your feedback and will take this as an opportunity to learn and grow.
Once again, we apologize for any frustration or inconvenience this may have caused, and we appreciate your patience and understanding. Should you have any further questions or concerns, please do not hesitate to reach out to us.
Kind regards,
Octa Rep.