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Verified Member MouthShut Verified Member
India
OctaFX.com
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Aug 04, 2020 09:42 AM 2285 Views (via iOS App)
(Updated Aug 04, 2020 09:53 AM)

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Today I am reviewing OctaFX plateform for forex trading, they are also same people, whatever I transferred they kept in their accont, now even after repeated mails they are neither replying nor they are reunding my money, guy’s I just want to tell you a fact that all these forex trading platforms who have no wtchdogs in your country, take the advantage of this, please do not transfer any amount to those platforms who are not registered in your country otherwise that will be end of your money, as In India you should always do trading on those platform registered under SEBI.one more thing that plz. check your country rules before transferring money to to them other wise your card will be blocked by your Bank as it happenned in my case. read below”


Here are important things for you to note




  1. If you have incurred any transaction( s) prior to closure of the card, it will be debited to the account to which the Debit Card is linked along with applicable charges ( if any) .




  2. If you have accumulated any CashBack points on your Debit Card, we request you to redeem it within 30 days from the date of this communication as you will not be able to redeem the same after closure of account. To redeem your CashBack Login to NetBanking > Cards > Debit Cards > Enquire > View and Redeem CashBack Points






For your reference, the guidelines issued by Reserve Bank of India in the matter are as under:




  1. Remittance in any form towards overseas foreign exchange trading ( including through electronic/internet trading portals or by use of debitcards) is not permitted and customers are cautioned not to remit or deposit money or utilize debitcards for such transactions.




  2. Person resident in India collecting and effecting / remitting payments directly /indirectly outside India in any form towards overseas foreign exchange trading through electronic/internet trading portals would make himself/ herself / themselves liable to be proceeded against with for contravention of the Foreign Exchange Management Act ( FEMA) , 1999 besides being liable for violation of regulations relating to Know Your Customer ( KYC) norms / Anti Money Laundering ( AML) standards.




  3. Banks are required to report such prohibited overseas foreign exchange trading transactions on the debitcards to the Reserve Bank of India.




  4. The Bank is also required to take necessary actions, not limited to withholding services or closure of the card account, in case any card holder is found to be involved in carrying out transactions on the card which are not in accordance with the regulatory guidelines or otherwise prohibited by the law of the land.






If you have any queries, please connect with your Branch Manager.


HDFC Bank officials or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over phone, SMS or email. To read more about secure banking click here


Based on Retail Loan book size ( excluding mortgages) . Source: Annual Reports as on 31st March 2018 and No.1 on market capitalisation based on BSE data as on 22nd May, 2018.


Dr. Puneet Chandra.


919720888770


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Brand Response

Dear Drpuneet50,
We regret not being able to respond to you earlier. We are saddened and apologise that you feel this way and assure you that we are not what you have described us as. Please note that OCTA is a renowned global Forex broker that has been operating in over 150 countries for more than 11 years. We prioritize adhering to international standards and regulations to ensure the safety and security of our clients and their funds. As an international broker, local laws are not applicable to us and can offer our services to all of our clients worldwide.
We apologise but if you are facing an issue, please share your trading account number and the issue in detail so that we to look into the matter. If you need any further assistance, you are most welcome to contact us via live chat or via email (support@OCTA.com). We are available for you around the clock. and would await your response.
Kind regards,
OCTA Rep.

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By: OCTA | May 29, 2023  12:23 PM Comments 0

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