Jun 03, 2009 01:00 PM
6258 Views
It was an awful experience. Firstly no vehicle was available at the Bagdogra airport on our arrival on 26.05.2009. It arrived half an hour late, after contacting the Vadodara office. we had to stay in a hotel at Siliguri for 24 hrs till 27.05.2009. whereas all the co-passengers of other tours and travel agents were transfered to GANGTOK on 26.05.2009.
Even on 27.05.2009 the vehicles were sent at 15:00 hrs on 27.05.2009, the same vehicles who had left the other passengers at Bagdogra, as a result one day was wasted at Siliguri. They should have arranged for the vehicles at 7:00 a.m. Moreover we were not taken to Darjeeling for sight seeing as promised. Other tour operators took their clients to Darjeeling but NUTAN TRAVELS did not. Mr. Tamal Chakraborty, the coordinator for NE tours is stationed at Calcutta & we had to phone him atleast 10 times daily. irresposible man.
The excuse was that the road to Darjeeling was not motorable due to landslides, but how come the other tour operators as RAMKRISHNA TRAVELS, MAKEMYTRIP.COM took their clients to Darjeeling. Worst experience. will not repeat the agency in future if not replied and compensated adequately then this message will be sent to all.
