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Return Request: Order M123777471 - Mirraw.com

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Mirraw.com

12/19/15

to me

This is regarding the order M123777471 which you wish to return. Kindly ship the items to the address provided below. Please make sure that the item is returned with any original tags that it was shipped with.

Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.

Mention the Company Name Mirraw.com and Order Number( starting with M) on the return package.

Items Ship to Address

Black embroidered georgette saree with blouse, Shonaya

3021, New Sardar Traders Market, Puna Kumbharia Road, Surat - 395010, Gujarat, India

7878071143

Last date of return shipping: Sat, 26 Dec

Packaging Advise:

It is of utmost importance that the items do not get damaged on their return shipping.

For Jewellery, please use cotton, bubblewrap, paper or foam to do some kind of padding around the product.

For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain.

Return Shipping Cost:

The cost of return shipping will not be covered by Mirraw.com

Options after Return:

You can choose to do one of the following

Request a replacement, either the same item or a different item from the website

Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website upto the returned value.

pankaj singh pankaj.singh.0312@gmail.com

12/22/15

to Mirraw.com

Hi Team,

May I know why the return cost will not be covered as this is not my fault, that you sent me the wrong product.

Regards

Pankaj

Ekta Pandya

12/22/15

to me, team

Hi Pankaj,

We are sorry to hear that the item you received was not as described on website. We sincerely apologize for the inconvenience this has caused you.

In order to fix this issue at the earliest, kindly send us a snapshot/photo of the received item indicating the difference. Please provide us a picture within 48 hrs so that we can register the complaint.

Upon receiving the photo, our team will review the issue. If the product is identified as wrong and a complaint is registered, we request you to kindly send the product back to us. We will bear the return courier charges in this case and details for the same will be provided. If a replacement product is in stock with us, we will reship the same to you. In case it is not available, you can request for a refund or a coupon for future purchases.

We wish to resolve this in the best way possible for you and will do our best to provide a better service on your next delivery. Regards,

Ekta Pandya

Please let us know your opinion on our support experience.

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Mirraw.com Support Team( https://mirraw.com)

Help Desk / FAQ: Solutions

https://mirraw.freshdesk.com/helpdesk/tickets/397739 Consumer Advisory: In the interest of ensuring safe online purchases with Mirraw.com, kindly follow the below guidelines for any aishwaryasingh23ment transfers.

1. Mirraw uses the @mirraw.com domain and the @mirraw.freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of Mirraw.

   
   




2. Below are the authorized modes of aishwaryasingh23ment

   
   

a. aishwaryasingh23U aishwaryasingh23ment gateway transfers

b. aishwaryasingh23pal aishwaryasingh23ment to Mirraw Online Services Private Limited

c. Bank transfers to beneficiary Mirraw Online Services Private Limited.

d. Cash collection services by Fedex/Bluedart/Aramex/Delhivery Team with authorized identity proof.

Please do not transfer aishwaryasingh23ments to any individual bank account or individuals using any other form of aishwaryasingh23ment. -

Please take this 2 question survey to help us serve you better. It won't take more than a minute.

https://surveymonkey.com/s/2NFPWQV?c=Ekta Pandya&fd_ticketid=397739&fd_group=Support

397739

Ekta Pandya

12/27/15

to me

Hi pankaj,

Thank you for reverting back to us.

yes, you can send us the product images and we will make sure that the issue is been sorted for you.

Regards,

Ekta Pandya

Please let us know your opinion on our support experience.

HappyAwesome NeutralJust Okay       UnhappyNot Good

Mirraw.com Support Team( https://mirraw.com)

Help Desk / FAQ: Solutions

https://mirraw.freshdesk.com/helpdesk/tickets/397739

DOW

Consumer Advisory: In the interest of ensuring safe online purchases with Mirraw.com, kindly follow the below guidelines for any aishwaryasingh23ment transfers.

1. Mirraw uses the @mirraw.com domain and the @mirraw.freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of Mirraw.

   
   




2. Below are the authorized modes of aishwaryasingh23ment

   
   

a. aishwaryasingh23U aishwaryasingh23ment gateway transfers

b. aishwaryasingh23pal aishwaryasingh23ment to Mirraw Online Services Private Limited

c. Bank transfers to beneficiary Mirraw Online Services Private Limited.

d. Cash collection services by Fedex/Bluedart/Aramex/Delhivery Team with authorized identity proof.

Please do not transfer aishwaryasingh23ments to any individual bank account or individuals using any other form of aishwaryasingh23ment.

On Sun, 27 Dec at 6:11 AM, pankaj singh pankaj.singh.0312@gmail.com wrote:

You email said that you will send instructions to revert in separate email but I never received it please resolve the issue as soon as possible how to get the refund

On Dec 23, 2015 2:49 AM, "Mirraw" wrote:

Hey pankaj,

Thank you for contacting us recently regarding your Ticket #397739 . Please let us know how we did and how we can make things better the next time you contact us: Quick feedback survey. https://goo.gl/RL354P

If you are not fully satisfied with the resolution of your case or if you require additional assistance, you can skip the survey and just reply to this email to reopen your case. I’ll be happy to help.

pankaj singh pankaj.singh.0312@gmail.com

Attachments12/29/15

to Ekta

Hi Ekta,

Thanks for the support and reply

Please find the attached images:

The first one is the original one however the last two are the one which are delivered.

Awaited for prompt action and reply.

Regards,

Pankaj

On Sunday, December 27, 2015, Ekta Pandya wrote:

> Hi pankaj,

> Thank you for reverting back to us.

> yes, you can send us the product images and we will make sure that the issue is been sorted for you.

>

> Regards,

> Ekta Pandya

Ekta Pandya

12/29/15

to me

Hi pankaj,

This is regarding the order which you wish to return. Kindly ship the items to the address provided below. Please make sure that the item is returned with any original tags that it was shipped with.

Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.

Address:

Name: Shonaya

Address: 3021, New Sardar Traders Market, Puna Kumbharia Road, Surat - 395010, Gujarat, India

Phone: 7878071143

Alt Phone: 9228050037

Email: vivek@shonaya.com

Last date of return shipping: 30th December 2015.

Packaging Advise:

It is of utmost importance that the items do not get damaged on their return shipping.

For Jewellery, please use cotton, bubblewrap, paper or foam to do some kind of padding around the product.

For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain.

Return Shipping Cost:

The cost of return shipping will not be covered by Mirraw.com

Options after Return:

You can choose to do one of the following

1. Request a replacement, either the same item or a different item from the website

   
   




2. Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website upto the returned value.

   
   




3. Request a refund. We will do a direct refund to the card through which aishwaryasingh23ment was completed. In case the aishwaryasingh23ment was done with cash, kindly provide us your bank account details.

   
   

Regards,

Ekta Pandya

Please let us know your opinion on our support experience.

to Mirraw

Hi Ekta,

Thank you for the instant reply,

Can you please explain that is it my fault I received a faulty product, if not then why should I bear the return cost.

Please reply.

Regards,

Pankaj

Hi pankaj,

Thank you for writing to us.

We will bear the return shipping cost upto Rs 100/-

Regards,

Ekta Pandya

Please let us know your opinion on our support experience. Hi Ekta,

Thank you for the instant reply,

Can you please explain that is it my fault I received a faulty product, if not then why should I bear the return cost.

Please reply.

Regards,

Pankaj

On Dec 29, 2015 6:37 PM, "Ekta Pandya" wrote:

Hi pankaj,

This is regarding the order which you wish to return. Kindly ship the items to the address provided below. Please make sure that the item is returned with any original tags that it was shipped with.

Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.

Address:

Name: Shonaya

Address: 3021, New Sardar Traders Market, Puna Kumbharia Road, Surat - 395010, Gujarat, India

Phone: 7878071143

Alt Phone: 9228050037

Email: vivek@shonaya.com

Last date of return shipping: 30th December 2015.

Packaging Advise:

It is of utmost importance that the items do not get damaged on their return shipping.

For Jewellery, please use cotton, bubblewrap, paper or foam to do some kind of padding around the product.

For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain.

Return Shipping Cost:

The cost of return shipping will not be covered by Mirraw.com

pankaj singh pankaj.singh.0312@gmail.com

Jan 5

to Mirraw

Hey Ekta,

Have you received the package as it was already dispatched on 30 dec

Hi pankaj,

Kindly provide us your bank account details for refund. We require the below

{ A/C Holder Name, A/C No, Bank Name, Branch Name, IFSC Code}

Let us know if you have any query

Regards,

Ekta Pandya Hey Ekta,

Have you received the package as it was already dispatched on 30 dec

On Dec 30, 2015 3:14 PM, "Ekta Pandya" wrote:

Hi pankaj,

Thank you for writing to us.

We will bear the return shipping cost upto Rs 100/-

Regards,

Ekta Pandya Consumer Advisory: In the interest of ensuring safe online purchases with Mirraw.com, kindly follow the below guidelines for any aishwaryasingh23ment transfers.

1. Mirraw uses the @mirraw.com domain and the @mirraw.freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of Mirraw.

   
   




2. Below are the authorized modes of aishwaryasingh23ment

   
   

a. aishwaryasingh23U aishwaryasingh23ment gateway transfers

b. aishwaryasingh23pal aishwaryasingh23ment to Mirraw Online Services Private Limited

c. Bank transfers to beneficiary Mirraw Online Services Private Limited.

d. Cash collection services by Fedex/Bluedart/Aramex/Delhivery Team with authorized identity proof.

Please do not transfer aishwaryasingh23ments to any individual bank account or individuals using any other form of aishwaryasingh23ment.

On Wed, 30 Dec at 8:49 AM, pankaj singh pankaj.singh.0312@gmail.com wrote:

Hi Ekta,

Thank you for the instant reply,

Can you please explain that is it my fault I received a faulty product, if not then why should I bear the return cost.

Please reply.

Regards,

Pankaj

On Dec 29, 2015 6:37 PM, "Ekta Pandya" wrote:

Hi pankaj,

This is regarding the order which you wish to return. Kindly ship the items to the address provided below. Please make sure that the item is returned with any original tags that it was shipped with.

Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.

Address:

Name: Shonaya

Address: 3021, New Sardar Traders Market, Puna Kumbharia Road, Surat - 395010, Gujarat, India

Phone: 7878071143

Alt Phone: 9228050037

Email: vivek@shonaya.com

Last date of return shipping: 30th December 2015.

Packaging Advise:

It is of utmost importance that the items do not get damaged on their return shipping.

For Jewellery, please use cotton, bubblewrap, paper or foam to do some kind of padding around the product.

For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain.

Return Shipping Cost:

The cost of return shipping will not be covered by Mirraw.com

Options after Return:

You can choose to do one of the following

1. Request a replacement, either the same item or a different item from the website

   
   




2. Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website upto the returned value.

   
   




3. Request a refund. We will do a direct refund to the card through which aishwaryasingh23ment was completed. In case the aishwaryasingh23ment was done with cash, kindly provide us your bank account details.

   
   

Regards,

Ekta Pandya

Please let us know your opinion on our support experience. pankaj singh pankaj.singh.0312@gmail.com

Jan 12

to Mirraw

Hi Ekta,

Please find the details:

Account Holder: PANKAJ SINGH

ACC Number: 07281140068156

Bank Name:- HDFC Bank

Branch Name:- NOIDA SEC 50-Uttar Pradesh

IFSC CODE:- HDFC0000728

Regards

Ekta Pandya

Jan 13

to me

Hi pankaj,

Thank you for writing to us.

Sorry to inform you that the product that the vendor has received is not the same that we had sent to you.

Hence, we will request you to tell us have you sent the same product that you have received from us.

Regards,

Ekta Pandya

Mirraw.com Support Team( https://mirraw.com)

Help Desk / FAQ: Solutions

https://mirraw.freshdesk.com/helpdesk/tickets/397739 Consumer Advisory: In the interest of ensuring safe online purchases with Mirraw.com, kindly follow the below guidelines for any aishwaryasingh23ment transfers.

1. Mirraw uses the @mirraw.com domain and the @mirraw.freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of Mirraw.

   
   




2. Below are the authorized modes of aishwaryasingh23ment

   
   

a. aishwaryasingh23U aishwaryasingh23ment gateway transfers

b. aishwaryasingh23pal aishwaryasingh23ment to Mirraw Online Services Private Limited

c. Bank transfers to beneficiary Mirraw Online Services Private Limited.

d. Cash collection services by Fedex/Bluedart/Aramex/Delhivery Team with authorized identity proof.

Please do not transfer aishwaryasingh23ments to any individual bank account or individuals using any other form of aishwaryasingh23ment.

On Tue, 12 Jan at 7:59 AM, pankaj singh pankaj.singh.0312@gmail.com wrote:

Hi Ekta,

Please find the details:

Account Holder: PANKAJ SINGH

ACC Number: 07281140068156

Bank Name:- HDFC Bank

Branch Name:- NOIDA SEC 50-Uttar Pradesh

IFSC CODE:- HDFC0000728

Regards

Pankaj Singh

pankaj singh pankaj.singh.0312@gmail.com

Jan 14

to Mirraw

Hi Ekta,

Thank you for the support and another shocker if the product could have been the same which I had purchased why I would have made a complaint about it.

Secondly you can compare by the product from the snaps which I had sent to you earlier.

Thirdly, I understand it was my fault purchase product with u guys I could have read the experiences Because I am not the only one who have suffered.

Request you to please close this case as soon as possible because I am not making any compensation claim I demanding my money which was taken by showing the product online and delivering a different product.

Reply awaited.

pankaj singh pankaj.singh.0312@gmail.com

Jan 15

to Mirraw

Is there any response

Are you guys going to refund or not as I have already sent the pictures

Ekta Pandya

Hi pankaj,

Thank you for writing to us.

We are sorry to inform you that the vendor has received a wrong product from our side.

Hence, would request you to send us the product back as soon as possible.

Hi pankaj,

Thank you for writing to us.

We will surely process a refund for the product amount however we would request you to send the correct product back to us.

Appreciate your patience and kind support.