Dec 09, 2016 09:23 PM
1741 Views
I have submitted my Mi Band for replacement on 20th of October 2016 as I was facing some problems with the device. After submitting it at the service center in Mumbai I also got a confirmation call from the company assuring me that I will receive my new band within 10 days and they will confirm the replacement once its done through a phone call.
I called Mi customer care on 3rd of November 2016 to check the status as it was over 10 days and I had not received my device however they replied that I will get call from them within next 24 hours with the resolution. I did not get any call from their end. Again I call them on 8th of November 2016 but received the same answer. Meanwhile I called them multiple times to check the status however no resolution or accurate reply provided from their end. Yesterday that is on 8th December 2016 I call them again to check the status and the executive routed my call to one of the supervisor(Mr. Allwyn Dsouza) and I ask him to give me their Nodal officer email address but I was surprised to hear that they don't have a Nodal officer email address neither number. Then I ask him his email address so that I put across a mail regarding my concern and he directly refuse to share his email address with me. Its more than one and a half month now and they have not resolved my query and also they are failing to provide me an update regarding my device replacement.
I strongly feel that its a kind of mental harassment to the customer.
