Jul 28, 2007 03:02 AM
4295 Views
(Updated Jul 28, 2007 03:56 AM)
I had booked 2 tickets for mumbai- hyderabad sector from make my trip on 10th July, travel date being 14th july by INDIAN Airlines for Rs. 3710. The booking ID is MMT- D796431.
We received the itinery details, pnr no. for the booking made. On arriving at the airport the Indian Airlines counter executive informed us that the PNR No. submitted was of no use as Make my trip had issued us paper tickets and unless we submit the tickets thay caanot issue us with the boarding pass. In case we could not submit the tickets we would have to purchased fresh tickets from the counter.
On contacting the call centre of the web site, we were informed by their executive that the tickets were courriered to us and that they were not responsible in any way even if we didnot reveice the tickets.
Since I and my husband had to travel to Hyderabad for an important meeting failing which we would have suffered tremendous loss of bussiness, we had no alternative but to purchase fresh tickets from Indian Airlines by paying an amount Rs. 5550/-.Since the flight was running full we were issued fresh tickets on the basis of our previous tickets' PNR NO. (Our ticket has a mention of this).
After receiving the boarding pass and clearing the security we received a call from Blue dart (coourrier company hadling all courriers of MAke my trip) asking for our address to deliver us a package from MAke my trip. On enquiry they informed us that they had received the consignment from Make my trip only on 12th July, consignment no being 116810221052 dt. 12th July. So because of wrong Pin code mentioned us they had called us on 14th July. Since the consignment was of no use to us we refused to accept it.
When I called, mailed numerous times to makemytrip asking them for a refund of Rs. 5550/- paid, they replied finally on 27th July saying that since we had mentioned wrong address i.e. pin code they would refund us back only the tax paid as it is a non refundable ticket.
The airlines rules are that the tax refund is made only when the passenger cancels the ticket, but in this case I didnot cancel the ticket but had to purchase the same tickets again by shelling out extra money.
I just want to ask Make my trip Is thier responsibilty only to the extent of passing on the tickets to the courrier company and not ensuring that the passenger has received the tickets or no?
Even a small time courrier company calls up the consignee in case of wrong address and sends the courrier on time, but only because of a wrong pin code I was subjected to sheer torture by make my trip and blue dart.
I would like to advice everyone to be very careful when opting for Make my trip to book their tickets. It is always better to opt for the website directly rather than go through such websites.
