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MouthShut Score

16%
1.10 

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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Customer Service Sucks; Fake Deal Codes
Sep 04, 2015 12:55 PM 2102 Views

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Their customer service is worst. They are a fraud company. I've had very horrible experience with their customer service. They will just keep replying to your email/tweet with an apology but do not resolve the issue.


Their customer service folks do not also read the customer's email properly and simply just send respond with scripted tempates.


Regarding deal codes/coupons on their site & app; they advertise something to get the bookings and then make a fool of the customer by not adhering to the scheme related benefits. The customer keeps following up.


My 2 cents on MMT - never use this site for your travel bookings


Mouthshut.com - please also have an option of less than one star so the same can be used for make my trip.com.


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Brand Response

Dear devbajaj2004,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience caused to you while dealing with us.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:


Booking ID or


Email address used at the time of booking




We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care

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By: MakeMyTrip | Sep 09, 2015  09:06 PM Comments 0

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