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MAKEMYTRIP NOT DOING ANYTHING ABOUT SPICEJET. Review on Makemytrip

Name: MAKEMYTRIP NOT DOING ANYTHING ABOUT SPICEJET
Item: Makemytrip
Rating: 1
Author: a Mouthshut User

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16%

1.10

42,697 Votes

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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RashmiHegde

Bangalore India

3 Reviews

MAKEMYTRIP NOT DOING ANYTHING ABOUT SPICEJET

Oct 29, 2016 12:11 AM 2226 Views (via Mobile)

(Updated Oct 29, 2016 12:13 AM)

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I booked my flight from Bangalore to Jaipur via Delhi 1 month in advance in Makemytrip app. I have to be in Jaipur on 11th november by 4.15pm. They changed the del-jaipur flight timings few days before the journey and are refusing to give full refund or provide alternative options and said I have to pay the cancellation fee too if I cancel it. Their excuse is that they will provide alternative option only if flight delayed by 2hrs and not 1hr. Bloody cheaters. Makemytrip is washing its hands off saying the they can't do anything if airline changes the flight timings! Now I have no option but to book another flight when I dont want to AND pay the cancellation fee too. Now I do not trust both Makemytrip and SPICE JET as they simply dont care about inconveniencing customers.

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Brand Response

Dear RashmiHegde,
Greetings from MakeMyTrip!
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologise any inconvenience caused to you while dealing with us.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:

Booking ID or

Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care