Worst Thailand Trip Ever. Review on Makemytrip

I had my my worst travel experience with Makemytrip, com. I booked my 9 days thailand trip with MM Holidays. It was fine until the interaction is with sales team. Once you pay the amount and operations team come into picture, its all a different story. your calls will be disconnected and you will have to wait indefinitely for a response.

My experience had following issues:

1. No detailed itinerary with flight and passenger details was ever sent: A complete tour itinerary/invoice with passenger names was not sent despite my request. What was sent was an acknowledgement for

part payment and reminder for rest of the payment. It didn't contain the passenger names and airlines PNR because of which I has trouble at the airport entry gates.

1. Wrong information relating to Hotel check in time: At my first destination Karabi, I was informed that checkin will be at 2:00 PM. The hotel policies would allow checkin only at 3:00 PM. I reached hotel in the morning(10:00 AM) and my waiting time increased to 5 hours. Had I known this, I could have changed the flight

   
   




2. Erroneous Transfer bookings: The transfers between Karabi and my next destination Phuket had wrong destination addressed. While my hotel bookings were with Hilton in Phuket, it was taking me to Le-Meridian in Khao Lak(a difference province altogether, 3 hr distance by car).

   
   




3. No Hotel/Food/Transfer vouchers were sent, though promised: I was not even informed of the concept of vouchers. I didn't know any details of timings of airport transfers, the contact persons or any other details such as date/timing of planned sightseeing tours or names of hotels/restaurants where my reservations were done.

   
   

a). I almost my missed my Phi-Phi Island tour. The tour operator came knocking at my door at 7:00 AM when I was fast asleep asking me to either join immediately or let go the tour. This date and timing information should have been provided earlier. Please note, I tried to reach out to makemytrip folks for details on this tour which they failed to provide.

b). Despite my repeated asks, I was not provided any details of domestic airport transfers from Phuket to Bangkok. My flight was as 12:10 and your cab operator came knocking at 8:00 AM without any prior information. I denied this service and booked a cab on my own the rest of the vouchers were shared only for the Bangkok part of the trip and that too after repeated calls and chain of mails.

I would strongly discourage anyone choosing Makemytrip for a holiday.

And a follow on similar booking that I made for my brother in law. It was honeymoon package for them. Considering above a One off case, I decided to take a second chance and booked another holiday to Maldives. This time I was cautious to ask for Coupons, Checkin time and other stuff well in advance. But Makemytrip can always find ways to make your tour terrible.

This time around they sent coupons and said that honeymoon bundle of a candle lit dinner will be provided at the hotel itself(stayed at Vellasuru Ladives). This was a special inclusion and the reason because of which I went ahead with agent based booking instead of online booking which would have costed me 15K less.

This candle lit dinner costs upward of 400$ and now when my brother in law is in Maldives, the hotel is denying any information in this regard. Contacting makemytrip is of no value as they always promise to get back in 2 hr but nothing happens.

PLEASE NEVER BOOK WITH MAKEMYTRIP.