Dec 27, 2011 10:44 PM
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(Updated Dec 27, 2011 10:47 PM)
Writing this blog to reiterate my experience and trauma with the most appalling services of self -proclaimed leading online travel portal makemytrip.com
This is how it happened:
After two or three days of constant researching for the best flight rates for my round-trip to Goa in the first week of Jan 2012 I finally planned my travel and decided to book my tickets online through credit card.
Although the details they required for flights weren't very complicated paying online through credit/ or debit card is one of the worst ordeals I ever encountered.
From a one time password, to your internet banking password, to your ccv number etc etc and a zillion more verification details accurately, I finally clicked on the make payment details. Please note that my internet speed was 256 kbps and I entered all the prequisite details very accurately.
And what happened next...
I get a notification screen and message reading your transaction has been processes however your booking was not confirmed. Which meant that I had forfeited Rs. 5900from my credit card and the booking did not get confirmed. They stated the reason for decline - ==This is a rear occurrence and can happen where there is a sudden drop in seat availability on your chosen flight or fluctuation in connectivity with the airline reservation system. And it would take two working days for the entire amount to be refunded. ==I mean HELLO? What if that were the only funds I had in my account and it were an emergency.
And trust me this is the second time it is happening with me through Makemytrip.com. Last year around the same time when I made my booking for a single trip to Goa and the same was declined. The money got deducted from my debit card and the ticket did not get confirmed at all. The refund takes 14 days to credit your account whilst make my trip claims it takes as less as 2 business days which is misguiding again!
I recommend that anyone who plans to use makemytrip.com for planning their journey do so at your own risk. The website and services are highly unprofessional and unethical. I am attaching a snap shot of the error message for your reference. This is happened to me twice and Im confident the same must be happening to a million customers nationally and internationally. Instead shell out another 500 INR and get your ticket booked from an ordinary travel agent and I can assure you that you'd be more satisfied with the latter.
