Cheating by MakeMyTrip MMT Pathetic service. Review on Makemytrip

Ref:NL2201072286160 - Pathetic Service by MMT Makemytrip

I have just completed a holiday booked thru MMT. My relationship manager Ms. Vibha Chopra.

It was a very bad experience even after paying all money in advance.

1. The holiday was a land tour with hotels and private Cab from 16 Feb to 21 Feb booked and paid in advance.

   
   




2. As promised by my agent, No one from MMT Makemytripreceived me at the airport and no local SIM was provided. I had to borrow a SIM from Cab driver instead.

   
   




3. The hotel quality at Bentota was not 4 star or even 3 star. I had a stained toilet seat, dirty grey looking towels, no toiletries except cheap looking soap and shampoo. The tea making facility was bad. Just a plate, tea bags, sugar and 2 cups. No tray, spoons. Service was bad as well. When I asked for a spoon for stirring multiple times, I got it after 30 mnts or so. I am attaching the photos from this hotel.

   
   




4. Hotel at Kandy and Colombo were booked with a twin beds for a couple and not double bed as required by me.

   
   




5. Most frustrating part was that I was charged for a drop on the last day -21 Feb. But there was no Cab available for this. I had dropped multiple messages to MMT - Ms. Vibha and Mr. Chandan about it. Also contacted their local service provider Apple Holidays But as usual no response from any one of them. I had to finally take a local Cab from hotel, which costed me a hefty amount.

   
   




6. Promt response from MMT agent was a big issue as I never got a prompt response even when I could see that the agent was online on WhatsApp. She was just not responding to my messages. Later I just got either excuses or that some one elsewill contact me. Which also never happened. She dropped 2-3 names and I am still to get a call from them.

   
   




7. I wrote a formal complaint on 23 Feb. I got a call and a promise to resolve it within 48 hrs. But shocking that next call I got was on 31 Feb that too the person did not have any idea about my travel dates and issues and that I kept reminding them everyday on Twitter and in email.

   
   

They take your money in advance and do not bother to provide a service. Their local agent Apple Holidays was the same. Pathetic service and cheating the customer. I have been writing to their customer service and even Mr. Deep Kalra, CEO at deep.kalra@makemytrip.com but even he does not respond.

This cheating is by design to loot the public who ever comes to their site

Think twice before booking any trip thru MMT or anything if you want a good service.