Name: Customer service is very good
Item: Makemytrip
Rating: 1
Author: a Mouthshut User

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1.10

42,685 Votes

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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rmpabdul

Mumbai India

9 Reviews

23 Followers

Customer service is very good

Nov 21, 2017 04:25 PM 1234 Views

(Updated Mar 21, 2018 05:53 PM)

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Please never buy tickets from them. customer service is very bad. they had a cashback deal and if you enter coupon code then you get cash back on credit card. we did enter and due to their glitch it didn't apply and ticket got booked. called customer care right a way no one is listening and blaming on us. called again at night they kept transferring from one department to another for two outs. now they are not trying to listen and not giving the money back.

I would highly recommend not to buy tickets from this site.

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Brand Response

Dear Rmpabdul,
Greetings from MakeMyTrip!!
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologies any inconvenience caused to you while dealing with us.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:

Booking ID or

Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care