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MouthShut Score

16%
1.10 

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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Got back my refund long back
Jan 29, 2015 10:49 AM 2047 Views
(Updated Apr 03, 2017 02:18 PM)

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I booked a ticket with MMT on 21st Dec 2014 for Chennai to HYD on Spicejet travels. On 22nd Dec, I cancelled the same. The refund amount was Rs. 14508. Till date, I have not received the refund amount. I checked the spicejet site and the refund has been processed from their side long back.


I have been trying to contact MMT many number of times and their phone does not work. It just gives a message that they are busy due to high call volume. Even if I am able to get to someone, they just redirect it back to IVR. I have sent 3 emails till now, none of which is replied.


Update, sorry for such a long delay:


I got my refund from MMT long back. Actually I continued using MMT after that also and recently used MMT for my Vizag trip and experience was great! Not able to give 4 / 5 star, as mouthshut is not allowing to change the recommendation now. I will write a separate review for vizag trip.


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Brand Response

Dear Customer,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience caused to you while dealing with us.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:


Booking ID or


Email address used at the time of booking




We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care

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By: MakeMyTrip | Feb 09, 2015  09:49 AM Comments 0

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