Nov 21, 2006 03:47 PM
1634 Views
I booked a to-and-fro ticket on makemytrip.com
I was horrified to see later that they had booked it 3 times and charged the same (3 times the fare) to my credit card.
When I called them up, they said that it was a software error and that the money will be redunded back.
It has been 2 months since then and numerous calls to their call center. My money has not been refunded yet.
Everytime I call up, they tell me that it is a problem with the accounts department and that they have asked them to look at the issue with high priority. I am also assured that it will be closed in 5 working days. It is interesting to note that the same story is repeated by everybody who picks up the phone and net result is also the same.. nothing happens.
I would advise people to stay away from makemytrip where you suffer from their software errors and extremely careless attitude of their customer care center.
I am planning to go through the hassles of consumer court. If you want to buy all these troubles, feel free to go ahead and buy a ticket on their site.
