Oct 14, 2014 01:49 PM
3484 Views
I booked a flight ticket for myself and 3 of my friends through makemytrip from Bangalore to Jaipur. As soon as the booking was done and the Booking ID was generated, I realized that I had given the destination wrong. Instead of Blr-Jai-Blr. Had given as Jai-Blr-Jai.
I called up customer care and after waiting for 20 min, got to speak to a customer representative. Had a tough time understanding what he was telling. He seemed to be sleepy/drunk or chewing something and talking.
Anyway, I explained the situation to him and he said, he will get back in a minute and he did and here is what he says, "Maam, you can reschedule or cancel the booking and Make Mytrip Charge of 1500+250 per person will apply"
I was shocked.! 7000 Rs loss for a typo.? And this after calling up customer care within 5 minutes of booking.? I asked him if he can speak to his manager and see if anything can be done.He just put me on hold for 2 min, pretending to be checking with manager and came back and told the same answer.
I then asked if I can speak to manager and he says, "manager is busy. call after 1 hour" which I understood is another technique to avoid the discussion as calling back after 1 hour and again waiting for 15 min adn then explaining the whole story to some other drunk/stupid customer rep didnt seem worth to me. So decided to go ahead with cancellation and book through some other site which will understand customer situations and not just have puppets to repeat the same line whatever be the situation.
