Name: No status of delivery
Item: Letsbuy
Rating: 3
Author: a Mouthshut User

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aggarwal959

Delhi, India India

1 Review

No status of delivery

Mar 01, 2012 07:36 PM 3566 Views

(Updated Mar 03, 2012 04:14 PM)

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Hi,

My name is Harsh Aggarwal.

On 28.02.2012, I ordered Samsung Omnia W(LSB-883745). Till date I have not received any confirmation not any reply from the site about the status. Status on the site is always is "In Process". What is "In Process"?

I was promised that since I live in Delhi and the products are shipped from Delhi only, it will take 2 working days.

I am just waiting for this Monday as it will be 4th working day. After that I will cancel my order.

Update:- Today I got the phone via Blue Dart Courier. Below are the main points:-

1.Packing was indeed very tight and safe.

2.Phone is brand new and was sealed.

3.Delivered in 3 working days.

Although free bluetooth is not delivered yet, but satisfied by phone. Request all to not to write any review without the order number, the delivery status, time of delivery, quality of product. This will help others also to know the true picture.

Thanks Letsbuy

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Brand Response

Dear Mr. Aggarwal,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for updating your review and changing the recommendation as well. We appreciate it and would work to review our procedures to ensure that such an incidence cannot happen again.
Looking forward with you.
Yours in Service,
Team Letsbuy