May 29, 2013 08:22 PM
41435 Views
I bought the LG AC Model LSA18TWAS1, AA44DR1(IN) bearing S. No 803ABVW019639 on 28th March 2009. It was the most worst choice I made.
From the very first day it started giving trouble. Compressor went off the very first day. Anyhow after reporting the matter to Service Center, the guy came to check in. He made certain adjustment and it started working. As I was in Bangalore for last couple of years, the AC was not much in use. But this year when we shifted to Delhi, I got it de-installed and installed from the LG Service Guy.
While installing the AC, the service guy told me that whoever de-installed it had done it in a very bad manner and gas needs to be refilled. Point taken I got the gas refilled. Then he told me that the copper pipe has developed a technical snag and it needs to be replaced. It was replaced and the guy took 5000/- INR all in all for the service, installation as well as replacement. Anyhow 20 days passed and suddenly the AC started giving warm air. Again called up the service center on 24th May 2013. The service guy walks in and says the fan motor is at fault and needs to be replaced. Took 450/- INR as visit charge and told me that when the part gets replaced it will be deducted. Point taken, I waited for him to bring in the part.
After multiple calls, new service guy comes in on 26th May 2013 and after his evaluation comes up with a conclusion that fan motor is working fine but the power controller needs to be replaced. I waited and followed up multiple times since then and there had been no update since then. This is how the latest series of incidents followed:
Friday May 24th 2013 – Issue was reported.Complaint Number is RNA130524066788.
Saturday May 25th 2013 – Technician Harish having phone number 8506097461 came in the evening and checked and informed Fan Motor is not working and needs to be replaced. Takes away the visiting charges of Rs 450/-.
Monday May 27th 2013 - Technician Deepak having phone number 8506097454 comes in and checks the AC again and tells that Fan Motor is perfectly fine and power controller is not functioning. It needs to be replaced.
Tuesday May 28th 2013 – I log a reminder for replacement in the evening.
Wednesday May 29th 2013 – Call center informs that there is no status update available on the complaint and they are logging a new complaint
Now even after multiple followups no one has the idea that what needs to be done but I am sure that I will not buy or recommend anyone LG products. If LG guys don't know what is wrong with the product, God forbid others from buying LG products.
