Sep 26, 2008 11:56 AM
19211 Views
Unfortunately I wasn't aware of mouthshut before buying this piece of equip. This refrigerator didn't pose any trouble for 4 years. All of a sudden one bad day, it stopped working. It did shock me to see a fridge stop working just after 4 years!!! It has only 1 year warranty .
On 19th Sept I called up the customer care and lodged the complaint. Surprisingly they answered the call immediately giving me a complaint number. Only one guy turned up on 21st Sept that too only to tell me what the problem was. He wasn't there for a repair. He left saying that he would send guys to fix the leaked out gas. Gas leak??? For no apparent reason. That was weird to hear. He said it sometimes happens. He said it would cost me around Rs. 1, 000/- to refill the gas including service charge of Rs. 336/-
Anyway nobody turned up for 2 days. I waited and referred to their complaint number thrice on 22nd. But nobody turns up. I called them up on 23rd and canceled the repair request and parallely called up "Just dial" guys for repair, they turned up the same day and took the machine next days for repair. Now that's better service.I wouldn't recommend this fridge for 2 reasons
1) Fridge normally run for years (8-10 normally without any trouble)
2) Pathetic service fellows screw up all your time and patience.
