?Horrible experience. We need to have a class action lawsuit against LG for the defective products, poor customer service and incompetency. Just as we approached our 2 year mark with this refrigerator ( nearly two months now) , the freezer stopped producing ice and the cooling system stopped. Since we were out of warranty and only approved service providers in my area could do the repair, we were convinced into purchasing an out of warranty contract for $500 before we could get anyone at LG or their insurance company to assist us Another week went by and the compressor was finally replaced. However, the refrigerator barely got cool and the freezer, although it produced ice, was not keeping the items like ice cream frozen. Again, we needed to have the service provider return and he concluded that the refrigerator may be leaking freon and damaging the compressor Very, Very dissatisfied with this product and LG customer service experience. : -(
