Apr 10, 2018 06:45 PM
628 Views
The dealership staff is too arrogant to address any customer issue. When I took my car it had taken 4 hrs to book it and then also the lady insisted me to given 10 out of 10 rating. So unlike the brand.
I have been getting it serviced and repaired at Solitaire Honda Borivali, Mumbai. I have lately seen that the quality of service has gone down drastically and the attitude to deal with customers has gone bad to worse.
I have been having multiple issues for last 4-5 years where while the car goes for body repairs, the workshop will damage the car. If the customer notices it immediately, they may offer to repair. But if customer discovers it later and tries to tell them they will behave differently and will refuse to repair it.
Out of all the issues, some have been addresses after a long fight and involving their VP Mr.Anwar. some are still unaddressed. I had written to the customer care but still no help.
Just to mention some of the issues(All related Solitaire Honda Borivali):
-Once the car was delivered partly painted
car rear bumper and doors damaged - twice
car seats spoiled everytime it went for repair at Solitaire Honda Borivali, Mumbai. I had to fight to get them clean everytime.
recently 14-15 ltrs of petrol spent on repairs from my car and they tried to deliver the car almost empty tank to me.
estimates for horn replacement of Rs.3500 while it was fixed by joining(Push fit) the wire which had come out.
Door lock was told to be damaged, estimated to cost Rs. 2500. When I stood with them at the shop floor with the manager at Solitaire Honda Borivali, it was found to be alright with one wire not working.
No clarity given on bills even after asking them - took 15 days to get it.
-
etc, etc.(The list is really big for Solitaire Honda Borivali, Mumbai)
In addition I still have 3 issues that are still unaddressed
They scratched the dashboard while replacing the airbag on passenger side, which was part of recall from Honda.
The bonnet has been painted 3 times but still has bubbles in it.
Last time they cracked the plastic near the rear seat(lhs).
Here is the reference of the mail written to customer care of Honda Cars India and Solitaire Honda Borivali, Mumbai
Communication id: 1-10831305402/1-10107809201
They are refusing to address the issues created by them and the attitude is very bad.
