Jul 23, 2010 04:53 PM
8644 Views
I am from Bangalore. I bought Kent UV & RO model from one of the dealer at CV Raman Nagar Area during Jan 2010. It worked for a day and did not power on on the next day. They took about 10 days to attend and replaced the unit saying that the unit was defective. It hardly worked for 10 days and the water never came out and when complained they took almost 5 days to attend and said one of the filter is having problem and took 2 days to replace. From there on it gave repeated problems and it is usual for them to attend after a week with continuous phone calls and follow up. During March the area service people refused to attend and said unless we put an additional filter which costs about 1000/- they will not service. I got that from the same vendor within 10 days and got it installed. It hardly worked for 3 days and no water was getting collected & the water was getting into drainage. When complained again, they said it is not possible to attend the call and directed us to call someone in KENT directly. Though we got some response after about a week’s time, the problem is still there where we dont get the water out of it at all. Since 21st July it is running continuously (day and night) and as of today ie 3rd day not even a single drop of water got collected. Complaints are logged without any result. PATHETIC SERVICE AND RESPONSE & PRODUCT. I WONT RECOMMEND ANYONE TO GO FOR THIS PRODUCT EVEN IF THEY GIVE FREE OF COST. Now I am consulting a lawyer to document this and write to consumer court to refund the money that I paid for this product and undue harassment by their service providers.
