Apr 19, 2016 11:22 AM
16281 Views
I am writing this review after reaching out to your customer care of Kent RO at least 6 times so far without service.
I would like highlight following critical issues as a customer.
1: I have raised a request on April 14th, Thursday, I got a SMS with wrong information about service provider. When I called the number it was some person with no name and he refused to come for service.
2: My request was cancelled on April 16th, 2016 with the reason that I am not available on phone. Please note that I have not received any call on any 2 of the numbers(I provided this to representative names Rakhi) I have provided. Neither anyone has come to visit my house with the mentioned address.
3: No one even informed my that my request has been cancelled after two days and I got to know only when I called them back on April 17th Sunday morning.
4: They have raised another request and still condition is same. I got a SMS mentioning Mr Ajith will visit but so far no one has visited or called. When I called him he mentioned he will NOT come. After that when I call customer care, Mr Abhishek told me he can NOT provide any information.
5: Finally after 6 days some person came and he was looking for some prev. warranty. He installed the RO system and opened the inlet pipe and ran away. hundred of liters of water kept flowing in the kitchen and person did not pick up the call.
6: When I called customer care again Mr Shiva mentioned he needs 12 hours to escalate this issue but no one has turned up.
They will make customers suffer. Worst and Insensitive customer service!
