May 27, 2014 03:54 PM
6867 Views
I bought the phone and after few month, Karbonn fraud company took the phone and did not repair in 2 months. and again saying to submit and they will not return. They are thieves. Do not buy.
See mail communication, how they make me fool. From: "sandeep kumar"e_mail_sandeep@rediffmail.com
Sent: Tue, 27 May 2014 15:44:58+0530
To: "support@karbonnmobiles.com"support@karbonnmobiles.com
Subject: Re: Job sheet number KJASPUP328314K5831
If you are not able to rectify the problem and not replacing it during warranty period, then what is the meaning of warranty.
Your Victim,
Sandeep Kumar From:
Sent: Tue, 27 May 2014 15:22:48
To:
Subject: Re: Job sheet number KJASPUP328314K5831
Dear Mr. Kumar,
We acknowledge the receipt of your E-mail.
With reference to your mail, we regret to inform you that the complaint would not be processed as replacement.
We would like to request you to visit to the service center to rectify the complaint details. Further steps would be followed after rectification of the complaint details.
For any assistance please feel free to call us at 18001024660, our Customer Care toll-free number from Monday to Saturday(10am to 6PM).
Thanks & Regards
Seema Yadav
Customer Support
Karbonn Mobile
cid:image006.jpg@01CD427A.98088170
From: e_mail_sandeep@rediffmail.com [mailto:e_mail_sandeep@rediffmail.com]
Sent: Tuesday, May 27, 2014 11:31 AM
To: support@karbonnmobiles.com
Subject: Re: Job sheet number KJASPUP328314K5831
You mean, your stupid engineer will not able to identify any thing again and make me fool again for two months.
Give me written assurance that you will replace it with new one.
-Sandeep Kumar From:
Sent: Tue, 27 May 2014 11:09:31
To:
Subject: Re: Job sheet number KJASPUP328314K5831
Dear Mr. Kumar,
We acknowledge the receipt of your E-mail.
With reference to your complaint, we would request you to again submit your handset at the service centre so
that we can process the case further and provide you the best possible solution.
Would like to inform you that without submitting the handset at the service centre, we will not be able to process the case further.
Would request you to share the complaint number after submitting the handset.
We sincerely apologize for the distress you have gone through.
For any assistance please feel free to call us at 18001024660, our Customer Care toll-free number from Monday to Saturday(10am to 6PM).
Thanks & Regards
Seema Yadav
Customer Support
Karbonn Mobile
Image removed by sender. cid:image006.jpg@01CD427A.98088170
From: e_mail_sandeep@rediffmail.com [mailto:e_mail_sandeep@rediffmail.com]
Sent: Monday, May 26, 2014 3:50 PM
To: support@karbonnmobiles.com
Subject: Re: Job sheet number KJASPUP328314K5831
Your company is Fraud.
After keeping my mobile for two months, you return my mobile without correction. Your service center made me fool and told that main board changed so problem will not appear.
After using one week, again the same problem appear. It means your technician done nothing.
Where should I go? Should I go consumer forum?
-Sandeep Kumar
