Jul 12, 2004 06:18 PM
6956 Views
(Updated Jul 12, 2004 06:18 PM)
The caption ''Emotionally Yours'' is ultimately designed to attract the emotional quotient of the customers but somehow they fail to satisfy emotionally.
I had a very surprisingly bad experience with Air Sahara once. I was travelling from Kolkata to Hyderabad on 6:45 flight in the morning. This flight used to be very convinient for me, as I work and stationed in hyderabad so the same very day after I reach hyderabad at 8:40 in the morning, I can attend office comfortably. So my first choice used to be air shahara primarily because of the timing of the flight. And this also used to give me one more additional night at my home in kolkata.
Anyway back to the incident now.... I reached kolkata airport at 5:15 - 5:30 AM and as usual went to for check in. The ticketing officer sitting at the counter was taking more than the desired time to issue me a boarding pass. I was little confused as to why this fellow is taking so much of time. ? Then after I was about ask him whether something is wrong ( I could not understand because I purchased the ticket from Air Sahara counter in airport and needless to say it was a confirmed ticket), he called one of his senior officer (looked like that). Who said the most surprising and least expected statement.... ''Sir the computer is not taking your ticket , it seems all the seats are filled up '' ..... suprised , I was also taken aback ...
I had a confirmed ticket( Status : OK, date on the same day, correct flight, correct timing, issued by Air Sahara only ) and still how did the seats get filled up.....? The senior Officer said, ''I do not understand sir.... the computer does not take it and shows all seats filled up'' .....
The answer was not satisfactory at all, and there were few more passengers who were also perplexed and annoyed... Anyways one passenger demanded to see the captain... and we were finally taken to some big shot who said only 2 seats can be arranged, at the most and he was kind of escaping the situation ., and was insisting us to take the 2:45 PM jet airways flight to hyderabad. Since I was first in the queue I was given the chance, but one old lady was going for her eye operation which was scheduled on the same day afternoon, I gave away my seat to her and her companion. I opted to travel on the same flight next morning to hyderabad, where a seat was assured to me(since there is no point to travel on the same day 2:45 flight , because I can anyway not attend the office, so why not extend the leave one day more if worst circumstances are helping that :-))) . I could travel in next morning flight successfully.
When I thought about the issue, I could get a clear picture of it...
Seats were filled up because they issued ticket to the wait listed passengers, without waiting for the confirmed passengers to arrive.
Rule is if any confirmed ticket passenger does not arrive 30 mins before flight departure, then wait listed passengers are given away the seats.
That day it was raining heavily in Kolkata and they did not waited for the confirmed passengers to arrive even before 1 hour and 30 mins before scheduled departure.
I wrote back to air shahara people, with all details of my ticket.. needless to say I did not received any reply.....
Conlusion, one simple question : Where is the administration ?
