Oct 15, 2012 12:08 PM
1664 Views
Bought this braided purple top https://jabong.com/Plain-Purple-Top-88211.html# at Rs 596 (on Sale) (Order ID : 120819299256375, Dt: 19.08.2012). It was a partial delivery with the inner vest and braided belt missing.
Immediately called the Customer care and informed about it. The executive confirmed from her superior that yes, the vest and belt are part of this dress and gave me a complaint docket number and told me their executive will call for an inquiry within 48 hrs. But I received no call in the next 100 hours.
When I reverted the survey form ( I received via mail after product delivery) with negative feedback as I was disgusted with this service , I got a call very next day to listen to another version. The executive this time told me the black vest was not part of it but the belt was. And to get the complete dress I have to return the product and order again. She said returned product will go through a quality check. If it passes then I’ll get my money back and it will 17 to 18 days! STRANGE, that they don’t have a quality check before delivery! I did not go for product returns as I was not convinced with their policy.
For complete information - https://mouthshut.com/blog/fcfgsosnmm/Those-who-are-thinking-to-buy-apparels-from-Jabongcom-must-read-this-once
