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Read this before you buy from infibeam next time.
Apr 06, 2012 12:38 PM 3372 Views

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We had ordered Morphy Richard SM 3006 TWG(Black) and found a different product SM 3006 on opening. Pics attached. On mailing them with these pictures, they asked to send more pictures of the product and price label as its not very clear from the given picture. I was expecting a response otherwise.


Order Status: Complete


Order Date: Apr 2, 2012


Payment Method: Cash On Delivery


Processing Instruction: -


Order Summary:


Items Cost( ):2, 610Shipping & Handling( ):0Total Amount Payable / Paid( )2, 610Recipient Name: Alka JainShipping address:


Alka


Paradise Appartment, PatParganj


40, IP Extension


Delhi


Delhi


India


Billing address:


Alka


Paradise Appartment, PatParganj


40, IP Extension


Delhi


Delhi


110092


India


ShippedSub Order - 17511958Sr. No.Product TitlePrice( )Delivery InformationShipping


Information*11 of Morphy Richard SM 3006 TWG(Black)


2, 610


Ships By: Apr 6, 2012


Delivers By: Apr 14, 2012Shipment Date: 03/04/2012


Shipping Agent: Infibeam Logistic


Tracking Code: IBDELMAH19121


Gift Message-


We never buy by pre-paying online and prefer COD basis. But we have to be very careful on COD too. Open the packet and make sure that the good ordered is same before you make payment. You dont know what you will get.


I am still fighting with them and looks like they do not want to acknowledge the mistake. If the mistake happens in shipment, they should call to acknowledge and take quick action rather than turning the ball around and asking customer to do this and do that. Its a pure cheating case by infibeam.


Be careful when you buy from Infibeam.


Prashant


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Brand Response

Dear @prashant0706
Apologies for the inconvenience caused to you. We are looking into the matter. We have arranged for the reverse pick-up and we will replace the product soon. In case of any concerns, please feel free to drop an email on cs-excellence@infibeam.com.
Sorry again for the inconvenience caused.
Regards,
Infibeam.com

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By: infibeam | Apr 10, 2012  04:13 PM Comments 0

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