Nov 14, 2010 07:37 PM
6171 Views
(Updated Nov 14, 2010 07:41 PM)
This is the tale of Indigo airlines and their ticket booking system. My wife booked the ticket on Indigo one fine Sunday afternoon, everything went well and she printed out the ticket. I immediately noticed that she had given the wrong name on the ticket(her married name versus the maiden name – she only has IDs for her maiden name). She immediately called the call center and she got the shock of her life! They wanted Rs 1600 to change the name on the ticket(basically they would cancel current ticket and issue her a new one).
I was flabbergasted. After using all the choice(curse) words in English dictionary – I myself talked to the call center agent. He threw the book at me! He pointed out the terms and conditions that were listed on the ticket(I have lived in US for a very long time and I was flabbergasted again!)
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It goes against every customer experience I have had with several airlines(mostly European and US carriers) I explained to him calmly that this is an issue of customer experience and not some stupid terms and conditions(he was a call center agent and no idea what I was talking about – I am guessing that he was bought up with lot of rules in his short life!)*
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Basically they took Rs 1600 to change a name on the ticket – I don’t know what they would have done if I had asked them to change the schedule a bit(I do that a lot in US without any charges!). *
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I though Air India was bad – these people suck by a much wider margin! *
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I have never traveled on Inidigo airlines and never will!(Just to make a point of course…. and here are some more choice(curse) words to end my colorful review!………. F&&&&%$&^&^&^^&)*
The plane arrives on time, their air hostesses are on time, their pilots are on time – and you will also get royally ripped off on time!
