Jan 07, 2012 10:45 PM
4023 Views
I had traveled to Bhubaneswar recently from Hyderabad. On return on 1st Dec 2011, I had a harrowing time at the Bhubaneswar airport, thanks to rash arrogant and condescending behaviour of Indigo staff at the airport check-in counter.
Main points:
No information was provided to me by Indigo about the max load of baggage (I booked my ticket in Cleartrip).
The Indigo staff (Ankita Ojha) refused to allow me to stand at the counter though I had not clarified my doubts and had a lot of luggage and my family.
She was brash and said I had to pay over 3000/- extra. When I asked whether I could take a brief case to carry into the flight so that the baggage weight gets less, she said why, it is only 5 kgs (500/- !)
She did not have an ATM swiping machine, and called another employee (named Nil) to swipe my debit card.
The guy (Nil) asked me to accompany me to a faraway place, and I had to go with him with my heavy luggage and had to leave my family (first time traveler) with other luggage alone.
Nil tried for over 5 minutes and kept me waiting outside the ticket counter room. When I asked what happened he said that my card is not working and blamed my card (Citibank). I gave my DCB debit card, he repeated the process, another 5 minutes and again blamed my card.
When I got angry, another staff said that it was not my card but their server that was the problem.
Nil then ordered me to go to an ATM and get cash. I had crossed my withdrawal limit that day, so I refused.
He got me back to Ankita Ojha and left me there.
Ankita Ojha demanded only cash and argued that Indigo had already informed me about the baggage load limits, despite I saying that I did not know.
When I said that I can’t give cash, she rashly said it was my problem!
When I asked for her superior to complain about these shortcomings and her behaviour, she, absurdly, said that there is no senior there and that she is the senior-most person, and I have to complain only to her!
She did not give me any form or complaint book where I could register my complaint.
Are these things not huge problems? I and my family were humiliated an harassed, and the delay made checks longer and terrible.
Please look into the matter. My demand is an apology letter for the behaviour, and a compensation for lack of proper information, lack of complaint register or official, lack of card swiping machines, harassment (blaming my cards, asking me to do errands, and for my monetary loss).
- I lodged this complaint twice in their online feedback form, but no response.
