Jan 06, 2018 11:14 AM
1912 Views
I have written multiple emails and made call to customer service but no resolution yet.
Your system did not allow me to do Web/Mobile Check-In and get e-Boarding pass for PNR number PJY94E, which I notified at Airport Check-In desk as well. Now when I call customer service to get copy of Boarding Pass then I'm asked to get travel certificate by paying INR 1600.
Why should I pay for shortcomings and negligence of Indigo? Is it some sort of fraud to not allow online Check-In and don't provide e-boarding pass and then charge for Travel Certificate?
Why I was not able to have online Check-In and e-boarding pass?
I'm not in agreement to make payment for it when there is a fault from Indigo at first place. If this issue is not resolved then I'll be forced to seek legal opinion and social forums.
The flight was delayed, cramped seating space, no courtesy to ask for water if you are not paying for food, and staff carries a high attitude especially the one in aircraft.
