Oct 06, 2017 07:12 AM
6464 Views
If you are in India avoid ordering from I herb.
I had placed an order for Rs 1, 565.49, Shipping are. 1, 154.72 total Order Value Amount Rs. 2, 720.21
Yesterday I received a call from DHL as I require to pay duty of Rs 2800.00
The products which I have ordered are Pasta and Crainberries. As it’s for personal use the package should be duty free.
I can understand if the duty amount is approx 25% of my order value. It’s more than 200% of my order value. I requested the courier company to reduce the tax amount but they reduce to help. I was forced to return the package as it was not worth paying another Rs 2800.00 only for a few packets of pasta.
I feel you should inform your customers when they place order as the duty amount will be about Rs2800.00
iherb Reply.
.We apologize for this issue. The amount of the duties and taxes are determined by your country. The percentage they charge is based on their rules and policies.
(Order Value Rs 1565.49, Custom duty Rs 2800.00 incl. Rs 500.00 DHL Handling charges)
DHL can charge a handling fee for their process they do with the customs clearance process.
(Why does herb not inform us while placing our order)
We do not charge this when you place the order because it may not always apply. If there is no customs fees applied, then DHL does not charge this fee.
(DHL wishes to collect its charges so why will they try to get the goods without paying duty)
So we do not want to charge all customer this fee and then have it not applied to their order. Also it is not just a flat fee, it can vary based on the location and region the order is shipping to. This is why we advise these fees can be applied in the cart before you place the order. Unfortunately, we do not refund for customs fees as they are not paid to iHerb.
On the invoice that is presented to customs, we include the items cost, and freight as it is required. The customs agency will determined if they charge fees on just the items or if they will charge on customs as well.
Let us know if we can help further.
Crystal
The quote in Brackets are my view points on their reply)
