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Bad Quality product, no response to complaints. Review on Igp

Name: Bad Quality product, no response to complaints
Item: Igp
Rating: 1
Author: a Mouthshut User

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76%

4.31

18,406 Votes

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bassanio

singapore Singapore

1 Review

1 Follower

Bad Quality product, no response to complaints

Oct 24, 2013 11:57 AM 5943 Views

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JOIN VENTURES SOLUTIONS PVT. LTD. Cares

JOIN VENTURES SOLUTIONS PVT. LTD. is working closely with MouthShut.com to achieve customer satisfaction

I have ordered "Personalized collage frame" from their website. Their link to upload photos was not working, hence I end up sending those photos through email on their support id.

But when the recipient received the frame, the photos were not even slotted in the frame and just left outside in the courier. This is not how a gift should be sent and highly unprofessional from their side.

When my family tried to put photos into slots, it was such poor quality glass that one of them broke.

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Brand Response

Hi, We are really sorry for the disappointing experience you have had with us in past. We have taken your feedback and improved our products & services. We urge you to allow us a chance to restore your faith in IGP. We have a 25% Cashback offer exclusively for you on orders placed before 31st July 2023, please use the code "TRYIGP" at checkout and you will get FLAT 25% Cashback in your IGP wallet. Cashback Validity 60 days. Please feel free to write to us at support@igp.com for any other concerns.