Sep 26, 2013 10:13 PM
5905 Views
(Updated Sep 26, 2013 10:22 PM)
JOIN VENTURES SOLUTIONS PVT. LTD. Cares
JOIN VENTURES SOLUTIONS PVT. LTD. is working closely with MouthShut.com to achieve customer satisfaction
I ordered Rakhis with India Gift portal.(Indiangiftsportal.com). I ordered 3 weeks before Rakhi festival so that India Gift Portal will have enough time for delivery. Item was not delivered, I called 2 days before the Rahki date, they said it is delivered.
Obviously they delivered it to wrong address, When I looked at tracking details, Item was supposed to reach Karnataka but they sent it to Uttar Pradesh. I was very disappointed.
When I called the customer service they have no regret at all. Their attitude was like “what can you do about it now”. I can understand human error, but not acknowledging the mistake is the worst part.
When I requested for money back since I did not receive Rakhis, they never paid the money back.
I called my credit card and started the Charge dispute process yesterday.
Hope this review will help future customers.
Thanks for reading my review and have a nice day