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Terrible customer service, Too late delivery. Review on Igp

Name: Terrible customer service, Too late delivery
Item: Igp
Rating: 1
Author: a Mouthshut User

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76%

4.31

18,418 Votes

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saurabhipatel124

Indore, India India

1 Review

2 Followers

Terrible customer service, Too late delivery

Oct 30, 2016 07:57 PM 4419 Views (via Mobile)

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JOIN VENTURES SOLUTIONS PVT. LTD. Cares

JOIN VENTURES SOLUTIONS PVT. LTD. is working closely with MouthShut.com to achieve customer satisfaction

I have used IGP for 5 different time and none of the time they have delivered it on time even I choose one for 24 hours service but it was delivered after 5 days. I ordered the sweets and chocolate to be delivered on Diwali but they did not manage to donot. I write and the guy in customer service was sarcastic and told me there is nothing he can do about it. Such a shame the sweets ordered 2 days ago despite choosing them from 24 hours delivery list they cannot deliver it before 72 hours. I will never buy again from them. When I write same to the customer service, he replied me sarcastically without any apologies. Zero rating for this site.

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Brand Response

Hi, We are really sorry for the disappointing experience you have had with us in past. We have taken your feedback and improved our products & services. We urge you to allow us a chance to restore your faith in IGP. We have a 25% Cashback offer exclusively for you on orders placed before 31st July 2023, please use the code "TRYIGP" at checkout and you will get FLAT 25% Cashback in your IGP wallet. Cashback Validity 60 days. Please feel free to write to us at support@igp.com for any other concerns.